My Audi clinic, Columbus Speech & Hearing, went out of business. Phonak is not responding to my requests. What to do?

This is why I believe the option to DIY comes out on top, no need to hassle/hussle the clinics at all (well unless you need custom molds made etc) if you get a hand me down or buy eBay used this seems a way around it all.

My read is that they are a NFP anyway. So either their funding has been cut, they couldn’t afford tariffed pricing under existing contracts or it’s just simply financial mismanagement.

As to Sonova, they’re a Swiss supplier, so I welcome the legislation from the USA that’s going to leverage their position.

I appreciate that leaves consumers in a difficult position, but when you buy imported product during a trade war, the level of support is always going to be variable should you local agent go over.

I’m not sure why you wouldn’t put the lot as a chargeback on your card, cut your losses and get your hearing aids from a supplier who’s still in business.

The reasons for the reluctance have been heavily covered in previous threads.

You can search them out on the forum or use Google which invariably points to the forum anyway.

Status update: Good News! I contacted a new HA clinic in Columbus and they found out that the molds are at Phonak. the clinic person is having Phonak manufacturer the c-shells to what seems like the correct specs sent by the Audi clinic that went out of business. I plan to go up to Columbus in a few weeks to pick these up and have them fit. I will then work from that fit with the normal DIY improving that is used in the forum and which I did before on my Lumity 90s.
thanks to all for your comments, ideas and advice. I will report back when I have the c-shells on my Infinio Sphere 90s and know if this improves my hearing and under what circumstances.

I very humbly add, In nomine Patris, et Filii, et Spiritus Sancti. Vade in pace, 1 Cyanocitta cristata .

If you or a loved one is impacted by Columbus Speech and Hearing’s closure, The Dispatch wants to hear from you. Email business and consumer issues reporter Samantha Hendrickson at shendrickson@dispatch.com

@dennis.hurley8 said:

My Audi clinic, Columbus Speech & Hearing, went out of business.

I’m not familiar with OHIO laws or the Regulation of Health Professionals.

In my province, it is the health provider that is ultimately responsible for follow up care for a certain period of time. If the provider cannot provide the follow up care they must make efforts to get the patient care. A patient cannot simply be abandoned.

I would suggest that you contact these people for some guidance. The Ohio speech & Hearing Professionals Board.

https://shp.ohio.gov/home

thanks for the advice. I seem to be sorted out with the new clinic, but your advice may still be needed if I get any more suprises.