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Confirming Widex Moment programming requirements

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In reply to @rosegallery

@rosegallery said:

Compass software a box pops up telling me that “nEarcom”

This is a really old interface used by Widex, so can’t understand why it’s asking for this, same with NET Framework 2.0, which is from 2007! available from here https://www.microsoft.com/en-us/download/details.aspx?id=60413

I don’t know what is happening with this install, but just uninstall and reinstall compass GPS and do everything it asks, the greyed out dropdown menu is unusual.
I’ve installed the software many times on different PC’S. So try again and see what happens.

In reply to @pvc

Both of you have been helpful! Thank you for sticking with me.

Following PVC’s diagram I now have NoahLink appearing in the dropdown box. However, “connect” still does not work and the “test” for the interface appearing on the Compass Set Up page indicates that “Connection to your NoahLink Wireless Could not be Established”.

My NoahLink was recently purchased “new” from eBay, from a seller with 100% positive feedback and a history of selling other hearing-related items. Everything looked brand new (box/hardware/packaging) and I get two green lights plus a Windows chime sound when I plug in the USB connector.

Unplug your Noahlink wireless. Restart Windows and plug it in again.

Read a School PDF file named (Noahlink Wireless - Instructions For Use).

In reply to @tenkan

I’m not really keen on installing something intended for Windows XP. However, I have checked my Windows Device Mgr and it shows the NoahLink but it also says there is no driver available. If the driver is internal to Compass, the Device Mgr might not see it?

Otherwise, I’m at a loss.

Compass GPS installs the driver and then when you plug in Noahlink Wireless it finds that driver. Maybe you didn’t install Compass GPS first.

You two are awesome!!!

Finally got everything working. Tenkan’s suggestion to download the NoahLink driver did the trick. I opened a session, took a look at what my Audi had done, and then closed the session and saved all her settings. I even took a couple of screen shots.

Now the fun begins (and the learning curve that goes with it).

I’ve watched the two Widex-Moment-specific half-hour courses on AudiologyOnline. That should get me started. I already see where my Audi has deviated from the Widex recommended process. She didn’t use the Feedback test or the Sensogram (pseudo-) test.

Thanks again for helping me out, and for all the good work you two are doing on this forum.

I have a technical question regarding the Widex phone-Ap. The Ap has a 3-band equalizer that allows the user to make crude adjustments to the gain in Bass, Mids and Treble frequencies. Does anyone know the range and center frequency for each of these 3 equalizer bands?

Glad you got it up and running, so far all good going by what you’re doing.

@rosegallery said:

The Ap has a 3-band equalizer that allows the user to make crude adjustments to the gain in Bass, Mids and Treble frequencies. Does anyone know the range and center frequency for each of these 3 equalizer bands?

Very good question,but unfortunately I can’t help with this, you could dig around on the web, you may find something in a Widex white paper? Or you could reach out to Widex support, possibly get something out of them.

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