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Phonak Life aids for water sports enthusiasts ... NOT!

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In reply to @1Bluejay

Did you ever find out what had actually failed? Silly question but did your audi swap out the receiver to see if it was just that and not the main part of the hearing aid?

Dr Cliff hinted at one stage that he was testing the body of the hearing aid and not the receiver/speaker although he did say that he went swimming.

I have only had my Paradise Life’s for three months and have already popped a receiver, although I’m not sure if that was water ingress.

In reply to #59

@wyattwilliam891 said: (unavailable)

Hearing aids have openings for the speakers. Anyone with common sense would know that water will go in them.

There are underwater speakers. I know enough to realize that this doesn’t translate to hearing aid receivers. But someone else with ample common sense might not.

In reply to @BeLo

@BeLo said:

Dr Cliff hinted at one stage that he was testing the body of the hearing aid and not the receiver/speaker although he did say that he went swimming.

OK - GOOD point! Perhaps he just had the unit on his person in the pool? Sadly, my audi just turned in the entire set of Paradise Life aids, so we never found out if it was the speaker alone that failed.

I’m sure not going to do any water tests with my new Lumity Life aids … Those days are over.

Yeah but that’s the marketing hype/blurb that Phonak spin, it’s definitely not a good idea to swim or even shower with these.

Edited

Well, the question is this:
Are Phonak liable if the goes bad, because one trusted their marketing literature and video?
And because people may not be able to get a replacement.
The reason for my questions is because I’ve noticed in the video (if you slow it down) that they don’t show the women’s head in the water, but yet, the understanding is that she jumped into the water, so, the general message from the video is Lumity is good for swimming, but they never show the HA in the water, which is misleading from my point of view.

I totally agree with you, but in all honestly, Phonak will just replace under their respective warranty they offer, I doubt they’ll even ask questions about how it happened, so they obviously know that there’s going to be a certain amount of return’s and they just factor that in, but the marketing department gets a win for being the “first” real waterproof on the market…

In reply to @Baltazard

@Baltazard said:

I’ve noticed in the video (if you slow it down) that they don’t show the women’s head in the water, but yet, the understanding is that she jumped into the water, so, the general message from the video is Lumity is good for swimming,

That’s what I also found as a bit misleading on Phonak’s part! Either the aids CAN be worn when in water (swimming, shower, ocean, pool) or they can’t! F’instance, on this website page, if you follow the asterisk to the bottom of the page4, the implication is that the Life aids ( + speaker) ARE waterproof up to 50cm depth.

But does that mean just a QUICK dunking? Cuz when I swim - with a snorkel mask on - my head is no lower in the water than ear level, yet they failed. It seems that Phonak needs to be WAY more clear with exactly what the limitation is instead of hyping a benefit that is simply NOT TRUE.

If they say they’re waterproof and they weren’t then I would send them back for a new pair under the warranty. Although the aids are working now I can’t imagine what kind of corrosion problems could be occuring and will come back to bite you later

Yep. That’s what I did! I turned in the drowned and dead Phonak Paradise Life aids under trial and got the Phonak Lumity Life aids (which I’m still on trial with but will KEEP!). I will NEVER EVER - repeat as in EVER NEVER - expose these so-called “waterproof” aids to any kind of moisture other than my wearing them all day long.

No more water tests. No shower. No pool. No ocean. No dreaming about waterproof delicate electronic AIDS ever again. I will enjoy these Lumity Life aids for other reasons: speech clairity, Bluetooth multipoint, and the non-existant necessity to even change programs throughout the day they work so effortlessly.

In reply to @1Bluejay

@1Bluejay said:

Well, my audi got off the phone with her Phonak rep today - asking about Lumity Life. Looks like some folks at Phonak are finally 'fessing up to the fact that these “waterproof” aids are really NOT meant for swimming or water sports at all!

Not all, though, because our reps told us again last week that they were fine for occassional swimming.

@Neville said:

Not all, though, because our reps told us again last week that they were fine for occassional swimming.

OK. I just left a thread that has the PERFECT image I’m needing here - so, with mr.smithster’s PERMISSION I humbly submit:

Screenshot_20221011-162418_Chrome

Please share my own trials and tribulations with the TWO short showers and TWO brief swims of 20-30 min each followed by the death of my Paradise Life aids, 'K?

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