Costco KS10 hands free phone call - ongoing problem

@aysoref said:

Is it possible that this HA set is defective, tuning can not help and the Sonova lab, while claiming they replaced with a new set actually returned the same defective ones? Clearly we should never malign their professionalism, but as Sherlock Holmes stated [loose quotation here] “when all other possibilities are removed, whatever remains, improbable as it may be, must be the truth”…

Always room for human error. Hell, ever pull a tab off a new battery, pull an old battery out of a hearing aid, and then look at two identical batteries and think, “wait. . . which one?”

Same problem here. My KS10s were factory serviced a few months back and became BT static infected shortly afterwards. I’m on Android 13 with a Pixel7. I have the same static during sudden bursts of noise like a car door slamming. No issues BT streaming either. Thinking it’s the microprocessor and am returning them for exchange.

@aysoref said:

if I cannot trust the manufacturer’s lab, I should not buy their product to begin with

Problem solved then. Good luck with whatever else you choose.