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Phonak Bluetooth Audio Streaming Issues

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I have a Phonak Naída L90 SP hearing aid and I’m experiencing stability issues with media streaming. When connected to my phone to watch videos or listen to music, the volume occasionally drops and gradually loses power. Many times the sound comes back automatically, but it feels as if the signal strength keeps fluctuating and cannot stay stable.

I have tried resetting the Bluetooth connection with my Redmi Note 10S Android phone, but this did not solve the issue.

The same behavior occurs when I connect to my laptop or TV via Bluetooth. The issue also appears when I use a different phone.

Pairing and connecting to devices always works smoothly — the problem usually arises after a few seconds or minutes of use.

I have already experimented with the Bluetooth bandwidth settings (fixed and adaptive) in Phonak Target, but this didn’t help.

I’m running out of ideas about what might be causing this. Has anyone encountered this problem before?

I would appreciate any suggestions or ideas.

Thanks!

Does the fluctuation occur in conjunction with music being played, like for example, music in a soundtrack to a movie? There are two separate streaming programs, one for music and one for speech. If there is no music in the mix, then the speech program is used, but if music swells in the background, then the music program will take over, and this can overwhelm the speech recognition.

I experienced this. The cure for me was to have my audi adjust both music and speech curves to be the similar. You can’t control which program gets used. It’s picked automatically.

I just tried your advice and it WORKS! Indeed, it was alternating between two programs whose curves differ significantly. It solved the issue instantly.

Many, many thanks for your help.

I’m very happy to hear that! Phonak decided to enhance the default listening experience for music, but it has unintended consequences. I had the same with my new Sphere I90s last January. After comparing curves between the I90s and my old KS9s, the difference became obvious. And Phonak confirmed it via my audiologist.

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