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Infinio Spheres i90 Bluetooth connection

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I have posted about this before but cannot locate that post. Ever since my latest Samsung update Feb. 28, 2026, (Samsung s25 plus) my Bluetooth connection fails almost instantly. I can reconnect them but it won’t hold. This is making the app useless for any adjustments I need to make in certain situations. I have been in touch with Sonoma. I have done everything they have suggested. I’ve unpaired, repaired, uninstalled and reinstalled the app. Using YouTube I tried to clear the Bluetooth cache but it is grayed out. I’m hoping a factory reset won’t be necessary. Up until the Samsung update I have had NO connection problems. I am feeling very disheartened. My phone is only one year old and I’ve had my Infinio Spheres for one year. My hearing care provider isn’t familiar enough with either product to troubleshoot - thinks the next step would be to send my hearing aids in for diagnostic testing. Can anyone here help? Someone with real answers? Thanks in advance.

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The only recommendation I can make is to pair them with another device, such as a tablet, computer, or TV, and see if that resolves the issue. This is a troubleshooting method that can help identify the source of problem .

Once the source of the issue has been identified, , troubleshooting should be easier and the folks here can recommend next steps.

I suggest you ask the hearing care professional to clear all Bluetooth pairing records of your hearing aids in Phonak Target.

Have you forgotten the aids on the phone. Cleared all of the data from the Myphonak app or deleted the app. Restarted the phone. If you deleted the app install it then pair the aids by following the Myphonak app instructions. This works for me anytime there is a update to the phone.

Just updated my Samsung S25FE to the OneUI 8.5 beta. What a difference in speed of the phone. So far no connectivity issues with my Phonak Spheres or INTENT1 aids

Thanks everyone. I did finally find my way in Apps to the secure folder, to Bluetooth and to reset network settings (which didn’t help) but then to reset WiFi and Bluetooth settings. My connection has held all day with no glitches so far. Hoping this will do it. Appreciate the input.

I have an iPhone. My usual fix for connectivity is to turn BT on and off on the iPhone, and if that doesn’t work, turn the iPhone off and reboot it. I’ve had more trouble over the years connecting to my car’s BT than my Spheres, but that ritual usually restores proper BT connectivity for me. I blame the iPhone more than I blame my vehicle or my Spheres for any BT connectivity problems. I will often force-kill the MyPhonak app and relaunch it for good measure, too.

Thanks Jim. Apparently my issue stemmed from a Samsung update. I finally found the answer in resetting the wifi and Bluetooth settings in the Bluetooth app. Thankfully my connection has remained stable since then.

Yes I had to reset wifi and Bluetooth once. With as many connections as I have that is the very last thing I want to have to do.

To reset Bluetooth on a Google Pixel 6a,
navigate to Settings > System > Reset options > Reset Bluetooth & Wi-Fi and tap “Reset settings”
This clears all saved Bluetooth pairings and all Wi-Fi networks.

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