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Distortion with Phonak Audéo M70

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A couple of months ago I was given the above aids by my NHS audiologist. I find that my own voice is overamplified, and all external sounds (speech, music and background) are distorted. And I often can’t hear what people say unless I can lip read at the same time, in other words I am facing the speaker. My audiologist has turned noise reduction to its lowest point but it’s no better. Can anyone make any suggestions? I have also found recently that I have a new pipping sound in my L ear which is not tinnitus, it is affected by blinking and by car movement. Is this my ear’s way of saying it doesn’t like the new hearing aids? Any ideas would be welcome. Thank you

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Greetings RosieWeb, when I trialed Phonak Audio Sphere last March I had the same experience with over amplification of my voice and all external sounds to the point of not being able to understand any conversations. My audiologist could not get them programmed properly and finally told me there was nothing she could do thus not aids appropriate for me.

Thank you, that’s interesting. Doesn’t sound too hopeful does it? I do sometimes wonder whether the audiologists have a wide enough knowledge of these things. Fortunately I’m off to a University Dept next week to help with some hearing research being done by an audiologist, so I’ll get another take on it.

I agree! Its so disappointing given how many folks like the Phonak products. I am going to try another audiologist to get a second opinion. Please keep us posted on what you lean!

@CCE said:

I am going to try another audiologist to get a second opinion.

Nothing wrong in doing this, really comes down to the fitter at the time, sphere should work for you as well any other brand, but is what should be considered first, I believe your second opinion will tell you this, good luck.

I had the same issue with my Phonak Paradise Audeo M70 after a visit to the Audiologist. I returned to the Audeologist and complained about the distortion and she readjusted the gain on the hearing aid to a lower level. Apparently, the hearing aid processor was overdriving the speaker, causing it to distort the sound. Lowering the gain to the point so that the highest setting on the hearing aid would still be lower than the speaker could handle.

In reply to @RosieWeb

@RosieWeb said:

I do sometimes wonder whether the audiologists have a wide enough knowledge of these things

I can attest that I’ve had more than one audiologist admit that they were learning how to adjust the Phonak Audeo series, and that they were learning as they went.

Not a ringing endorsement for their expertise.

I come from a technical background and can attest that before one of our vendors would ship product to us to sell, they required that at least two technicians attended a training class on the product and pass a written exam and a troubleshooting test.

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