Sent my Widex aids in for Battery replacement and got back a new pair

My warranty was just about on my rechargeable Widex Moment Sheer 440s up so thought I’d see if I could get the batteries replaced. The returned receipt said batteries were replaced but since I have Compass GPS, I can see that there are new S/N numbers.

I had the same experience with my previous Resound Quattros. They seemed to break every 6 months or so. I’d bring them in for repair. The audiologist would say the manufacturer fixed them by replacing parts but I could see the S/N s had changed.

My assumption here is that it’s likely cheaper to just replace the aids than to try to fix them. Anyone else experienced this?

Non-custom devices are swapped out with service modules by all manufacturers. Where the serial number labels are removable the manufacturer will transfer it them to the service modules, but some labels are laser-etched into the devices and in this case they’ll just change the SN associated with your personal service record. Custom devices will be repaired where possible. Some brands send all their custom repairs to a single repair centre, e.g. Widex sends custom device repairs to Poland. Service turn-around times are generally longer than for non-custom devices where hot-swappable devices are held locally and the programming information is transferred to them before they are shipped for repair.