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Phonak Taking Too Long

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I purchased a Phonak. I got it, but I had issues, including feedback problems. I had it sent back; it's now been over 3 weeks, and Phonak has been putting everyone off, from my provider to me. Even the provider's sales rep has not been any help. I hope they realize this isn't the way to treat customers and I wanted to give anyone considering buying a Phonak a heads-up that they aren't customer-service-oriented.

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Which country are you living in and what were the devices you sent in? Phonak has different service centers in different locations, so your experience doesn't automatically translate to other locations.

My Phonak provider uses and gets overnight delivery. Phonak turnaround is generally a few days sometime same day. Your problem may be your provider.

Edited

In reply to @incanaluser

You have my empathy!! If you don't have backup aids, it can be really stressful! I have two pairs of Phonak Lumity Life rechargeables and two pairs of Phonak Lumity Life 312s - how's that for redundancy, but with my hearing loss, I simply HAVE to have a device for any hope of communication.

That said, every year, one of these aids fails for whatever reason. I take it in to my audiologist and she sends it out that night via whatever carrier they use. It takes a good 3-4 weeks for the device to be repaired, returned and my schedule to sync up with my audiologist's to pick them up. Yes, nearly FOREVER. I live here in the USA - major metropolitan location, and I honestly don't know where my broken aids are shipped to. Probably worth my asking just to keep my expectations real.

DO have an IDENTICAL (not older version, outdated!) pair of aids if you need to hear 24x7. I learned years ago that dammit, I'm worth it. That is what I splurge on, so both pairs are set up identically, can be swapped in immediately, and life has not even a pimple of rude transition until the broken aids come back. All my aids work with the Roger device for TV streaming and are paired/connected to my Android phone. It's about as seamless a process as one can get.

Yes, I have a backup, but the service is still poor. Also, I want to give potential customers a heads-up that this brand may be possibly behind and perhaps not fully staffed to handle the business they are getting. What's worse is that their customer service doesn't seem to know how to handle it.

That is interesting that an express service is offered ... Boy would I JUMP on that!! My dear audi is also SO busy tho, that I have to get in when she can accommodate me. It's times like this when I wish I was a DIYer. If only my HOUSE would leave me alone so I'd have time to pick up a new skill: like

over the past few years you have told us so many stories that suggest your audiologist is not competent, not informed, and sells you expensive and unnecessary accessories. Now this. Maybe it's time to find another dear audiologist.

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