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Problem with my N8

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2 days ago my N8 gave a long loud beep, then instantly stopped. I was unable to restart it by pushing the button, I tried several times. I had to remove the battery and reconnect it to get it to start again. This is the second time this has happened in the last 6 months.

I took a screenshot of the message and emailed it to Cochlear. They want me to do a remote check? I’m not at all sure what that is going to do other than to check what I’m hearing?!?! UGH! I have to wonder if I’m going to get a decent response regarding the remote check or just an airy fairy one.

Does anyone have any thoughts as to why this could have occurred please?

Battery % when CI stopped.

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I did a search for your N8 description. Google says it's most likely a battery issue. Like a bad or dirty connection or just a bad battery. Your description leads me to think it's a bad or dirty battery connection to your N8.

You might try cleaning the connection points on the processor and battery. Also try cleaning and pushing the little spring loaded round plunger in and out a number of times to make sure it moves freely.

Let us know.

I emailed my with the screenshots. Because I was unable to go at the required time for a consult. The AuD sent me the remote check to do. :thinking: UGH!The N8 cut out while I was doing it, and again during a phone call. This happened after I’d cleaned all 3 contact points. The processor stopped all 3 times using the same battery. Even though that battery showed 100% full, I’ll use one of my older ones tomorrow and see what happens.

Oh joy! I got an email from Cochlear CC. My processor has just stopped 4 times now in the last week. As my current N8 is out of warranty, they are suggesting I upgrade to another N8. I’m overdue for an upgrade through my health insurance. I’ll make an appointment and go and talk too them. I don’t really want to upgrade when the N9 might be less than 2 years away.

@Bimodal_user my latest remote check, what a waste of time!

@Deaf_piper said:

As my current N8 is out of warranty, they are suggesting I upgrade to another N8. I’m overdue for an upgrade through my health insurance.

I think you are due for upgrades every 3 years, sound right? The N8's came out in late 22 early 23 so the N9's might be available in late 27-29. A new N8 for you now is not crazy at all.

I am finding that the recently made N8 batteries keep dying on me. They won't power on my processor ever again despite being fully charged. Tried using different charging ports and the other 6, 3yr old batteries are fine. On my 3rd replacement in less than 6 months.

Just one thought- @studio.prawns_0q have you cleaned all your contact points? Have you contacted Cochlear Aus or Hearing Aus if they are your supplier? I get my batteries through Hearing Australia and never had a single problem with my batteries.

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