I was able to pair up the Compilot and felt as though the drivers were correct, however I still couldn’t get it to give me control of the unit to connect and adjust speaker levels, etc. I followed Tinos PDF which helped a lot, but still wasn’t able to make it work as I couldn’t get the device to show the “sound settings” (alternatively mine said “control” instead of “sound settings”) option on the dropdown menu from the bluetooth device window. Finally, a Phonak rep responded to my Audi and gave me a couple other options to try. After about 6 hours of troubleshooting I finally got it to work and I am happy. In an attempt to help everyone else save some time and effort, I collected all the files, drivers, links, options, screenshots of my steps, etc together in one file.
If anyone else is having troubles private message me and I will send this expanded file to you (it also has Tino’s file included).
Tino: Thank you for sending me the PDF.
What a pain in the tail.
I got this via my audi from Phonac. It is a PDF that shows how to fully configure the compilot with Windows 7 64bit
I apologize for the text version, but I could find a way to imbed a file in this forum or paste graphic images from a pdf to this entry.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
1
Set-up of iCom/ComPilot and Windows 7 PC
Phonak US – Resource provided as a courtesy resource.
If upon following these instructions you continue to have challenges in successfully using the
iCom/ComPilot with your Windows 7 computer, please contact your computer help desk for
assistance. The instructions below have been confirmed to work successfully if followed
accurately.
Installation of Bluetooth Headsets in Windows 7
Bluetooth Headsets may be used with the PC for these reasons:
- Stereo-Headset to listen to Music
- Headset for Chat and VOIP telephony e.g. Skype
The installation and successful operation is not always easy to achieve and instructions have to
be systematically and accurately followed as described. Various components need to work
together and play a role for the correct functioning of the system.:- Soundcard and Soundcard driver
- Bluetooth-receiver/transmitter of the PC
- Bluetooth-Software (Bluetooth-Stack)
- Type and Number of installed Bluetooth devices (Bluetooth-Mobile Phones, Headsets, usw.)
For this Installation guide we used the following devices:- Windows 7 Desktop PC
- Ezurio Bluetooth Adapter
- Windows 7 Bluetooth drivers
- Phonak iCom/ComPilot
For other Hardware or Software components many Internet forums can offer helpful guidance in
terms of Device settings. Please look for information there.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
2
Use of Phonak iCom/ComPilot with Windows 7 (32-Bit / 64-Bit)
Important: To be able to use Phonak iCom/ComPilot as Bluetooth headset or Bluetooth stereo
headset the installation of the “Windows Mobile Device Center” may be necessary. The Software
can be downloaded from the Microsoft-Websites. It is available on several other websites as well,
e.g. CNet.com. Please be aware that the download is available as 32-Bit or 64-Bit version,
choose the one that corresponds with your installed operating system.
You can download the mobile device center here for 32 Bit installation
of Windows 7
www<dot>microsoft<dot>com/download/en/details.aspx?id=1
or here for 64 Bit Windows 7
www <dot>microsoft<dot>com/download/en/details.aspx?id=3182
Requirement: Bluetooth was successfully installed in your system (integrated or with a Bluetooth
adaptor) and is available (Bluetooth symbol in the program tray in the lower right):
Step 1: open Bluetooth and show Bluetooth Devices
Step 2: Start the pairing mode on Phonak iCom/ComPilot. Once the blue LED’s start flashing click
on “Add a device”.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
3
Your Computer should be able to find Phonak iCom/ComPilot. Choose the device and click “Next”
The installation will start and several messages will appear during the installation process.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
4
You will be asked for a pairing code for Phonak iCom/ComPilot. The code is “0000” (4 zeros).
After the installation the Headset “Phonak iCom/ComPilot” can be seen in the Bluetooth devices.
If a yellow rectangle appears which indicates a driver problem please do the following:
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
5
Step 3: Start the Windows 7 “Control Panel“ and open the “Device Manager“. You should see the
“not recognized devices” (i.e.Phonak iCom/ComPilot) under Other devices.
It is necessary to manually assign the right driver. If you do not have the “Windows Mobile Device
Center” installed, it is necessary to do this now as it has the Bluetooth driver required for
successful Phonak iCom/ComPilot use.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
6
Once the Windows Mobile Device Center was successfully installed, right click on the device and
select “Update Driver Software…“
The following steps show you how to assign the correct driver for iCom/ComPilot. The mouse is
pointing to the option you should select on each screen shot below.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
7
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
8
Important: choose „Microsoft Corporation“ not „Microsoft“
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
9
After the right driver has been assigned the “problem Troubleshoot” message within the device
manager will disappear (Device with yellow rectangle):
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
10
Step 4: Next you need to configure your sound settings. Computers typically have a Soundcard
installed, you now need to tell the system which device to use.
Choose the correct devices within the “Sound settings“Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
12
To use Phonak iCom/ComPilot as Stereo-headset choose it as default device for „Playback“.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
13
To enable the Phonak iCom/ComPilot as a microphone (e.g. for Skype or for voice recording) set
is as a default device in the “Recording“-Tab.
You can use the Windows Soundrecorder to confirm that the microphone is working and the
volume is set appropriately.
If you want to play music or other sound files from your Computer over loudspeakers that are
connected to your computers soundcard, you need to change these setting here again to do so,
then change them back to use the iCom/ComPilot.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
14
Use of Phonak iCom/ComPilot with Skype
To use Phonak iCom/ComPilot as a Headset for Skype it must be installed and configured before
using.
Once you start Skype you can enter the Skype Options and adjust the Audio-configuration.
Phonak iCom/ComPilot can be chosen in the drop-down menu as Microphone and as
Loudspeaker.
Save those settings and close the options menu.
Can either of you send me the pdf? I cannot send PM’s yet, but I desperately need this. My email is deke.horton@gmail.com
You’re ignoring this member’s posts.