Compilot Driver

My laptop is bluetooth capable. I can use it for skype and office communicator online meetings. The device manager lists the “bluetoothperipheraldevice” as driver not found. My Compilot is pared with my laptop (it get email and OC notifications) just no voice access.

@Tino2You said:

My laptop is bluetooth capable. I can use it for skype and office communicator online meetings. The device manager lists the “bluetoothperipheraldevice” as driver not found. My Compilot is pared with my laptop (it get email and OC notifications) just no voice access.

The Bluetooth driver should come from your laptop maunfacturer.

Perhaps your laptop does not support the same Bluetooth version & profiles as the ComPilot.

According to this10, the ComPilot supports Bluetooth version 2.1 and the HSP, HFP, A2DP, AVRCP, and PBAP profiles.

The HSP (Headset Profile) and/or HFP (Handsfree Profile) are likely important in this situation.

I have an older Lenovo T61 and spent way to much time trying to get it to work with my miniTek I bought one of these and it took longer to un-box it then it did to get it working.

http://www.amazon.com/gp/product/B004LNXO28/ref=ox_sc_act_title_8?ie=UTF8&m=A1DCPNQKKEISZB27

I got this via my audi from Phonac. It is a PDF that shows how to fully configure the compilot with Windows 7 64bit

I apologize for the text version, but I could find a way to imbed a file in this forum or paste graphic images from a pdf to this entry.

Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
1
Set-up of iCom/ComPilot and Windows 7 PC
Phonak US – Resource provided as a courtesy resource.
If upon following these instructions you continue to have challenges in successfully using the
iCom/ComPilot with your Windows 7 computer, please contact your computer help desk for
assistance. The instructions below have been confirmed to work successfully if followed
accurately.
Installation of Bluetooth Headsets in Windows 7
Bluetooth Headsets may be used with the PC for these reasons:

• Stereo-Headset to listen to Music
• Headset for Chat and VOIP telephony e.g. Skype
  The installation and successful operation is not always easy to achieve and instructions have to
  be systematically and accurately followed as described. Various components need to work
  together and play a role for the correct functioning of the system.:
• Soundcard and Soundcard driver
• Bluetooth-receiver/transmitter of the PC
• Bluetooth-Software (Bluetooth-Stack)
• Type and Number of installed Bluetooth devices (Bluetooth-Mobile Phones, Headsets, usw.)
  For this Installation guide we used the following devices:
• Windows 7 Desktop PC
• Ezurio Bluetooth Adapter
• Windows 7 Bluetooth drivers
• Phonak iCom/ComPilot
  For other Hardware or Software components many Internet forums can offer helpful guidance in
  terms of Device settings. Please look for information there.
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  2
  Use of Phonak iCom/ComPilot with Windows 7 (32-Bit / 64-Bit)
  Important: To be able to use Phonak iCom/ComPilot as Bluetooth headset or Bluetooth stereo
  headset the installation of the “Windows Mobile Device Center” may be necessary. The Software
  can be downloaded from the Microsoft-Websites. It is available on several other websites as well,
  e.g. CNet.com17. Please be aware that the download is available as 32-Bit or 64-Bit version,
  choose the one that corresponds with your installed operating system.
  You can download the mobile device center here for 32 Bit installation
  of Windows 7
  www<dot>microsoft<dot>com/download/en/details.aspx?id=1
  or here for 64 Bit Windows 7
  www <dot>microsoft<dot>com/download/en/details.aspx?id=3182
  Requirement: Bluetooth was successfully installed in your system (integrated or with a Bluetooth
  adaptor) and is available (Bluetooth symbol in the program tray in the lower right):
  Step 1: open Bluetooth and show Bluetooth Devices
  Step 2: Start the pairing mode on Phonak iCom/ComPilot. Once the blue LED’s start flashing click
  on “Add a device”.
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  3
  Your Computer should be able to find Phonak iCom/ComPilot. Choose the device and click “Next”
  The installation will start and several messages will appear during the installation process.
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  4
  You will be asked for a pairing code for Phonak iCom/ComPilot. The code is “0000” (4 zeros).
  After the installation the Headset “Phonak iCom/ComPilot” can be seen in the Bluetooth devices.
  If a yellow rectangle appears which indicates a driver problem please do the following:
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  5
  Step 3: Start the Windows 7 “Control Panel“ and open the “Device Manager“. You should see the
  “not recognized devices” (i.e.Phonak iCom/ComPilot) under Other devices.
  It is necessary to manually assign the right driver. If you do not have the “Windows Mobile Device
  Center” installed, it is necessary to do this now as it has the Bluetooth driver required for
  successful Phonak iCom/ComPilot use.
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  6
  Once the Windows Mobile Device Center was successfully installed, right click on the device and
  select “Update Driver Software…“
  The following steps show you how to assign the correct driver for iCom/ComPilot. The mouse is
  pointing to the option you should select on each screen shot below.
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  7
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  8
  Important: choose „Microsoft Corporation“ not „Microsoft“
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  9
  After the right driver has been assigned the “problem Troubleshoot” message within the device
  manager will disappear (Device with yellow rectangle):
  Phonak Technical Information
  Phonak Technical Support Team Document
  3/28/2012
  10
  Step 4: Next you need to configure your sound settings. Computers typically have a Soundcard
  installed, you now need to tell the system which device to use.
  Choose the correct devices within the “Sound settings“

Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
12
To use Phonak iCom/ComPilot as Stereo-headset choose it as default device for „Playback“.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
13
To enable the Phonak iCom/ComPilot as a microphone (e.g. for Skype or for voice recording) set
is as a default device in the “Recording“-Tab.
You can use the Windows Soundrecorder to confirm that the microphone is working and the
volume is set appropriately.
If you want to play music or other sound files from your Computer over loudspeakers that are
connected to your computers soundcard, you need to change these setting here again to do so,
then change them back to use the iCom/ComPilot.
Phonak Technical Information
Phonak Technical Support Team Document
3/28/2012
14
Use of Phonak iCom/ComPilot with Skype
To use Phonak iCom/ComPilot as a Headset for Skype it must be installed and configured before
using.
Once you start Skype you can enter the Skype Options and adjust the Audio-configuration.
Phonak iCom/ComPilot can be chosen in the drop-down menu as Microphone and as
Loudspeaker.
Save those settings and close the options menu.

Thank you for the info I have been looking for this for a while

Though it is pretty hard to get it to work without the screenshots as they explain which driver to choose.

Would it be posible to get a copy of the PDF by email or upload?

I can send you my contact details in a private message if you would email it to me.

Best regards
Erik

Cookie,

What did you have to do different? And more importantly, how can you get that woman to stop saying “Compilot Tino’s PC” every time something changes on my laptop!

[quote=Tino2You;85157]Cookie,

What did you have to do different? And more importantly, how can you get that woman to stop saying “Compilot Tino’s PC” every time something changes on my laptop![/quote]

I had to load yet a different driver then the one listed in your packet. After some more searching and an email to my audiologist a Phonak rep got back to us with a couple other threads from some forums to try. I dug through all of those ideas and stumbled upon that driver bundled with a bunch of other ones.

I had a checkup with my Audi today and she thinks she will be able to turn down the annoying British GPS-type voice that crabs the name of my computer at me every time something changes. I have to take the ComPilot back to her tomorrow and I’ll keep you posted as to if it worked.

I have downloaded and installed the Windows Mobile driver as instructed, but my laptop still doesn’t see the Compilot. I would appreciate your help in solving this problem! The Compilot works ok with my Samsung mobile, both in phone calls and in streaming audio. Only the Win 7 Pro laptop won’t work. Laptop is Asus U46S.

@cookie_crumbles said:

I was able to pair up the Compilot and felt as though the drivers were correct, however I still couldn’t get it to give me control of the unit to connect and adjust speaker levels, etc. I followed Tinos PDF which helped a lot, but still wasn’t able to make it work as I couldn’t get the device to show the “sound settings” (alternatively mine said “control” instead of “sound settings”) option on the dropdown menu from the bluetooth device window. Finally, a Phonak rep responded to my Audi and gave me a couple other options to try. After about 6 hours of troubleshooting I finally got it to work and I am happy. In an attempt to help everyone else save some time and effort, I collected all the files, drivers, links, options, screenshots of my steps, etc together in one file.

If anyone else is having troubles private message me and I will send this expanded file to you (it also has Tino’s file included).

Tino: Thank you for sending me the PDF.

What a pain in the tail.

Hi cookie crumbles,

I noticed you were extending the Phonal ComPilot to Windows 7 solution from Tino.
As you mentioned you have additional information to make it work. So I hope you can share that with me.
Strange thing is that when Tino sent me the PDF on Howto… I managed to get it working. Now I have a new pc and it does not anymore. Perhaps the buggy driver from Dell again.

So if possible…
I would really appreciate it.

PS It seems I am not allowed sending PM’s

Hi
I have supported many compilot users trying to connect to pc’s and laptops - and it is always a challenge. Different laptop and pc designs utilise Bluetooth in different ways, and you need matching Bluetooth driver configurations in the ComPilot and pc/laptop for things to work well. As many of you have found one solution is to track down a full bluetooth driver stack for your computer OS, and follow the Phonak set up guide - then troubleshoot using forums until the kinks are ironed out. I have found an easy solution is to purchase a BlueTooth USB dongle that supports the Bluetooth profiles supported by ComPilot (A2DP and HSP/HFP, etc), as previously mentioned in this thread it takes alot of the hassel out and is much easier to achieve the desired result - or for skype etc, just use the audio cable from pc to compilot and use a plug in microphone - the compilot battery will last longer as well. I hope this helps.

@cookie_crumbles said:

I was able to pair up the Compilot and felt as though the drivers were correct, however I still couldn’t get it to give me control of the unit to connect and adjust speaker levels, etc. I followed Tinos PDF which helped a lot, but still wasn’t able to make it work as I couldn’t get the device to show the “sound settings” (alternatively mine said “control” instead of “sound settings”) option on the dropdown menu from the bluetooth device window. Finally, a Phonak rep responded to my Audi and gave me a couple other options to try. After about 6 hours of troubleshooting I finally got it to work and I am happy. In an attempt to help everyone else save some time and effort, I collected all the files, drivers, links, options, screenshots of my steps, etc together in one file.

If anyone else is having troubles private message me and I will send this expanded file to you (it also has Tino’s file included).

Tino: Thank you for sending me the PDF.

What a pain in the tail.

Cookie,

It looks like I can’t send a privae message. Can you please email me the instructions and driver information?

Thanks!
Roscoe

I appear to be in the same situation that I cannot send you a PM.

Is it possible to put the PDF file onto Google or DropBox or similar rather than having to respond to individual request (like this one) for the PDF?

The printed version earlier in this thread is just about useless without the images(at least to me!).

Thanks

Susan (who still can’t believe that this is so easy with just about everything EXCEPT Windows!!!)