I would like to confirm something that KenP said a awhile ago because it has confused me and probably others. Much is said about connectivity to your cell phone. Most of the available Android phone manufacturers’ use the cell phone strictly for controlling your hearing aids without streaming of phone calls or media. The is great as it eliminates the need to carry an additional remote control device. And the new apps perform more functions than the old remotes.
When they do this they have not been using Bluetooth, rather they use sound waves outside of normal hearing range. My Connexx Rexton Smart Direct app that I use with Costco KS8’s does this. It’s the latest in a series of apps that they have, with each new one having more features than the prior. There is a setting in the app that allows you to adjust the volume of this signal from Low to Medium to High. The notes about this setting say: “To control the hearing aids the app must send a signal through the smartphone or tablets loudspeakers. Due to the large variety of loudspeaker outputs we included an option to reduce or increase the signal even further if the volume control of the smartphone or tablet is not sufficient.”
They still go through a “pairing” process which confuses us, as it is not Bluetooth pairing. That’s why you should NOT use the regular Bluetooth pairing process, but rather let the app do the pairing directly.
I wish that I had known the details of this when I frustrated over trying to pair my LGv30 Android Phone to the KS8’s with the Smart Direct App. The hearing aid fitter and I were unable to do so at the demo appointment or again after I received my KS8T’s. I began looking into getting a different Android phone thinking that would help. Luckily I did get them paired at the local T-Mobile store by just trying again. Perhaps the sound deadening of the Hearing Centers room reduced the high frequencies too much. Anyway I did not adjust the apps “Broadcast Level”, which is set at Medium by default, as I did know about it.
To finish. This Smart Direct app has worked properly since then, without requiring another pairing. It just reconnects every time I turn the hearing aids or app back on.
Hope this helps others.