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Help with Silk NX programming

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Hello all! I recently and finally decided I needed to get some aids and settled on the new Silk NX model. I’ll try to make this as brief as I can. I’ve done as much research as I think I can and it just seems there is a lot of vague information on programming requirements. What I have determined is to use the Connexx 8 software and Noahlink Wireless box. I went through the Audiologist Online (?) training video about the software, did a lot of fiddling around in it in simulation mode.

So I have the software with the latest updates 8.5.10.82, just received the Noahlink Wireless box today and updated the firmware on it to 2.18, tried it on three different computers, Win7 and two Win10, and cannot get it to connect to the aids (with fresh batteries too). I’m an IT Admin so I know my way around computers and software. The driver loads correctly and shows in the Device manager fine on all computers. The one thing I notice is the user guide for the Noahlink says when you open the software it will connect to the Noahlink and indicated by the green lights blinking slowly. That does not happen. But the software does see the Noahlink because does try to connect to the aids.

So, am I missing something simple or does this setup not actually work with the Silk NX aids? Maybe this Noahlink box is bad?

Thanks for any help or ideas!

5 people in this conversation7 min readJump to latest

So I bought the wrong box? Awesome. I know I’ve seen this before but I’ve also read in more than one place “Noahlink Wireless works with the entire NX series”. It’s hard to tell what information is current. I guess I’ll try to send this back and see if I can find the ConnexxAir somewhere.

Thanks!

No not here.
“It allows for completely wireless programming of Signia Nx and Pure 13 primax hearing aids.” toward the bottom of this page https://www.signia-pro.com/connexx8/71

And this https://www.thehearingclub.com/NoahLink-Wireless-Hearing-Aid-Programmer-with-software_p_364.html63

And I think I saw it somewhere else too

Fortunately I only paid $250 for it but I don’t think I can return it.

In reply to @jstoutemyer

@jstoutemyer said:

“It allows for completely wireless programming of Signia Nx and Pure 13 BT primax hearing aids.” toward the bottom of this page Connexx Eight - Signia - For Professionals

And this NoahLink Wireless Hearing Aid Programmer with software

The first link says;

Noahlink Wireless. The industry-standard programming interface based on the Bluetooth low energy standard. It allows for completely wireless programming of Signia Nx and Pure 13 primax hearing aids.

That just means completely wireless programming, not programs the complete line of Nx hearing aids.

But thehearingclub is wrong! They are misinformed. Overpriced too. I’ll see if I can contact them.

But then you’d be stuck with a non-industry-standard device that can only program so many specific devices from one brand rather than the other boxes that can program most brands.

If I can’t get the guy that sold me the Noahlink to trade, I’ll be stuck with this box though. But it is something to consider. I can buy the HI-PRO easily enough it seems. Newegg has them. Having a little trouble finding where to buy the right cables though.

I think that Newegg may have Hipro power adapters or power supplies but not Hi Pro Hearing Aid Programming devices.

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