The Oticon Connect Clip Scam

Thanks for clarifying, @cop704. I’m glad you got a satisfactory resolution.

Nocito, you are the dude!
Excellent photos and information on the ConnectClip battery and specs.

My ConnectClip hasn’t lasted more than one year. I didn’t use if for a few months because I didn’t like it. I went back to using it later on, and found how it could help. The CC isn’t perfect for the same use as it depends on a lot of issues. Size of groups in a meeting, they load voices sitting next to the silent voices, etc. It took me so much time to adapt it’s use that the charger won’t work and it’s only been 10 months old. Waste of money! Lousy product for the money.

Anyone reading this thread and this post in particular to consider Oticon and the ConnectClip, please take it with a truckload of salt. I have used my CC several hours per day, 5 days per week, every week since I got my Opns last year. I charge it at the end of every day. It works perfectly. The only times it has dropped the connection is because I forgot to charge it the day before. Without exaggerating, the Opns have dramatically improved my ability to communicate with my colleagues. That would not have been possible without the CC. It’s worth its weight in gold.

I have to say yes you have had issues with it and I am sure there are others. But you are you and the rest of us are us. We are not going to condemn something just on your say so. We all have our own experiences .

“A grain of salt” ???

Let’s understand something. I’m not condemning the Connect Clip, I can’t live without it.

Read my original post, my gripe was two, it did not last 2 years, which is fine, that all depends on the use of the electronics, I use mine extensively. Secondly, I wanted to send it back to get the battery replaced and they said they did not do battery replacements. This is a direct contradiction of their published information that you can send it in to have the battery replaced. I did not buy the Connect Clip with the understanding that it was a $250 disposable component. I bought it with the understanding that it was a serviceable piece of electronics. That is not up for debate, those are just the facts.

So I lodged a complaint, they recognized that they had published information that was inaccurate, and they resolved my issue.

Had I not been a fan of the Connect Clip I would not have been so adamant about getting it fixed.

I get my aids and my needed extras and supplies from the VA, and my VA Audi is also a friend that keeps me in the loop of new things to come. The connect clip doesn’t seem to be widely used by the Veterans at the clinic I go to but I do use the connect clip daily, and yes I have had an issue with it more than once, both times it was due to firmware issues. The first was when my aids were updated and would no longer pair with the connect clip. My connect clip had to be replaced, I was never really told why it had to be replaced. The second time was after I had my custom ITE aids redone so I could get the tinnitus relief, and program change control on my aids. That time my Audi was able to do something in the Genie software to reset my aids so they would connect to the connect clip.
I am more than likely going to run into another issues this summer when I get the OPNS aids as my main aids and my ITE aids will become my backups. The connect clip either has a firmware version that will work with one or the other but not both. So I guess I will end up with two connect clips. But I know that my TV connect will work with both sets of aids, and I also know that my home phone connect will work with either firmware version of the connect clip. So I guess I will have to mark my connect clips so I know which is which firmware version.

The only way to kill an otherwise healthy battery is to either frequently discharge it deeply or to leave it in a deeply discharged state for a long period of time. No batteries last forever, but properly cared for (i.e., not deeply discharged and kept charged), they will last a long time. I’ve used my CC for several hours a day, 5 days a week and it holds a charge just as well now as it did when it was new.

My point is that properly cared for, a CC will last a long time. Calling it a scam (not attributing that to you) is uncalled for.

First I use my Connect Clip every day, and when I come home I plug it in to charge it right along with my phone. It was properly cared for. I know all about Lithium Ion batteries as I sold over 900 of them last year along with the chargers for a product I make. Guess what? Every once in a while, regardless of proper care, there is a funky battery and I have to replace it.

When you advertise a $250 product can have the battery changed by sending it in for service, when the truth is, they will not change the battery, That is a SCAM! It is called BAIT and SWITCH. I have been a Licensed Private Investigator for 43 years with a PhD in Criminal Psychology. Bait and Switch is the very definition of a scam. You induce someone to buy something with false advertising and then when the purchase is made you change the conditions of the inducement or fail to honor it.

Remember something, I had my audi call Oticon about sending my CC in for a battery replacement, as they advertise, I was willing to pay for a new battery. That is when they told me that they didn’t do that and I would have to buy a new one. I protested that their advertising said they could replace the battery and I was simply given the, “Well that isn’t accurate even if it is in writing.” So I bought a new one and then I took it up the corporate ladder. Had they not made things right I would have filed a complaint with the Attorney General’s Consumer Fraud Division of Nevada and I would have won.

Did they do that intentionally? I don’t know. Makes no difference. They have an obligation to honor their advertised claims and make things right. And that is what they did. They made things right and admitted there was an error.

So your CC failed prematurely. That doesn’t make it a “scam”, particularly considering that they replaced it.

OK everyone but PRR.

You do not speak for me either.

Certainly not for me.

Nor for me!
What’s an Oticon Connect Clip?