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Mysterious beeps with my Phonak hearing aids

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Anyone with Phonak Target and a Noahlink Wireless could reset the aids.
Do you happen to know anyone close that self programs aids?
What part of the country are you in?

Your audiologist have to have this equipment and software to program your aids.
I was hoping a fellow member that programs phonaks might see this thread and offer to help.

In reply to @ann.banks

@ann.banks said:

The man at customer service said he could not reset them and he wasn’t even sure it could be done remotely.

It cannot be done remotely. They are demos. They are not supposed to work indefinitely. Just put them in a box and put your old hearing aids back in and wait until your audiologist is open for curbside drop off.

You can obtain an owners manual online. You can either call phonak or email phonak with your questions. Not being judgemental but how do you trial something if you don’t know how they work?

This is not a problem covered in the manual, as it is intended to encourage the person trialing the aids bring them back to the office. The pandemic situation was not envisioned when they designed this feature. . My brilliant audiologist was able to fix it remotely.

Well. If that’s the case I switch brands. Sounds like the car companies making it impossible to change a headlight.

In reply to @Meryl

@Meryl said:

How can I get the chiming to STOP?

Yeah your time is up, that sucks that you now have no hearing if you stop using them, it’s unacceptable that you can’t get hold of your clinic to sort it out and this leaves you stranded
(how many weeks do you have to wait?) I wonder if remote support could do it for you? Another way is if you had the Noahlink wireless, you could then reset them yourself.

As mentioned the demo aids need to be reset in the programming software.
It’s the only way.

But still it’s unacceptable even if it’s the customer, why should they go without hearing?why should they be penalised like this, as in “just too bad”
They should be able to go into ANY audiologist’s clinic and have them reset, another week or two until their own audiologist is back from holidays.

They are not being penalized. The got a temporary free thing and now that free thing is over. What did they have prior to getting the free demo? Use that.

In reply to @tenkan

They aren’t going without hearing, they’re just getting an irritating reminder. We don’t know whether it’s @Meryl’s fault or the dispenser’s. But if dispensers using trial aids would routinely tell the client that the aids will start pinging on such-and-such date then there’d be no surprises.

Yeah but you can’t realistically use them when their beeping like this, I don’t think it’s a case of blaming one or the other, I just think it’s unacceptable that you can’t get them reset until someone gets back from holiday, anyone should be able to help out here.

@Neville maybe they do have an older back up set, but what if they don’t, also what about remote support, can it be done? as that would be helpful.

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