Sorry, but I honestly don’t get the point of this question. OK, so I think my clinician who sold me Oticon HAs is talking to Oticon when they “call the manufacturer”. It’s really over my head the implication of this question.
Just because I wanted to de-mystify it a bit. They are talking to an audiologist. An audiologist who has better knowledge of the particular product and is employed by Oticon to help out other clinicians. But they are still providing audiological recommendations, just with a deeper understanding of the product than some clinicians have.
I think I answered your other question above (or in another similar thread right now?) Manufacturers typically develop proprietary fitting rationales to try to minimize returns in a young industry that has a lot of weak providers. Keep in mind that they are also international, and as much as many users of this forum struggle for access to good hearing care, there are a lot of other countries where that access is much worse.
But you bring up a good point–there are individuals who are part of a ‘small population’ of hearing loss for whom independent targets have not been developed. If a manufacturer can say, “Hey, we did this for you and incorporated the results into our proprietary fitting” that is absolutely a sales feature. On the other hand, I don’t think you’re on the right track when you suggest that their proprietary rationales are also circumventing weaknesses in their devices. If their device cannot manage two of the most frequently used systems in the world then they have a real problem.