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Phonak Paradise keeps changing to Bluetooth streaming program

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I have been wearing the Paradise for a couple of weeks and have been overall pleased. However, a troubling phenomenon has suddenly appeared several days ago and has been more frequent and problematic as time passes. The aids keep jumping out of the chosen program and into a “Bluetooth streaming +mic1” program that has appeared out of nowhere. It matters not if I am in the house, my truck, or my wife’s car. Anyone else have this experience?

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If I remembet it right, it jumps to that when your phone sends notification sounds. After this sound ends, it’ll go back to autosense.

I had the same problem on my new iphone 12 mini and my KS 9T hearing aids. Costco finally called Phonak and had me do the following:

Go to settings. Scroll down to Sounds and Hapatic. Scroll down to Keyboard Clicks and turn off. Scroll down to Lock Sound and turn off. Scroll down to System Haptics and turn off. Go back to settings and scroll down to Blue Tooth. Tap and turn off blue tooth and turn back on. Power off the phone completely and restart. That took care of the problem for me. Hope it works for you.

Edited

Thanks for the info. I have a problem sometimes (sporadically) that incoming calls do not go to my hearing aids. Is there a way to make them connect while on my phone call? In the past I’ve called them back hoping the call will go through aids. I never know when the Phone call will fail to go to to ears. Thank you.

I had a problem a bit like that with a Phonak aid a few years ago. It turned out that it was the seal around a button on the top of one aid that had failed and any moisture was making it change programme repeatedly. The short term fix was for the audiologist to disable the button and then later I got them serviced.

In reply to @Sequoia_Woman

To switch over during a call so it streams to your hearing aids, push on the round “audio” button on your phone’s screen that appears during calls (you may need to click “hide” the keypad to see it). Then you should be able to see the options to listen via phone, speakerphone and your hearing aids. Also, in settings be sure you have:
setting > accessibility > hearing devices > audio routing > and for “call audio” be sure it is set to “always hearing devices”

In reply to @sufhl

Thank you. Yes I have it as Always hearing devices. At first I thought it was a slow App connection but yesterday’s call never popped in as connection. I have appointment with Audi Monday, I’ll ask. Thanks.

In reply to @SkX

That is exactly what’s been happening with my Phonak Marvels. I have a VPN and wireless notifiction that would seem to reach out to my aids multiple times a day to alert me that they’re still connected? VERY annoying! Every notification that comes in, my aids go completely OFF for a good “One. Mississippi. Lollipop. Thousand” Real slooooow! Thanks to the tips right here, I turned those notifications off, and it’s been blissfully silent all morning.

@mkeefer0307 What model Paradise do you have? I have the rechargeable P90R which I’ve set to double-tap the right ear to mute streaming video. This is tremendously useful when I’m browsing a website and something is streaming a video or music which changes the aids to Bluetooth streaming. I hate that but don’t want to turn off streaming music for everything. So now when that happens I just double-tap my ear and it stops the streaming and sets it back to AutoSense.

When I got them, I wasn’t convinced that I wanted the rechargeable just for the tap feature. Now, I find that the “mute when streaming” option is a game changer. My wife has the same feature with her AirPods.

I must admit, I love answering and hanging up phone calls with the double-tap as well. These features, along with not needing my phone out for phone calls, are why I’ll keep the Paradise.

I hope the rest of your trial is going well.

Dan,I have the same model as you and so far enjoy the rechargeable feature and hope the batteries last a few years.i do find them at about 25% capacity at bedtime. You are much more tech savvy than I am. My hearing loss is severe to profound and have long given up trying to listen to music. I do have the need to stream zoom meetings from my iPad to my aids but haven’t a clue how to do that without getting email on my phone. I don’t want email coming to my phone just to receive
zoom links. I do enjoy the double tap feature for phone calls and since I have resolved the problem with jumping to “Bluetooth Streaming +mic1” I am confident I will be keeping the Paradise

Paradises connect to classic using two protocols, one is for calls and another is for streaming. The second one is the one which is triggered by all notifications as well (even if notification is silent, it might trigger the stream but send nothing, however aids will switch between where they were and that stream nevertheless).

Solution for uninterrupted stream is to on the device you sent want to send notifications to turn off streaming part of BT on that device (but leave calls if you want). Afaik iphones can do that.

Or if you know that you don’t want anything from phone coming in while you’re on ipad, just turn off BT on the phone (or just connection as a whole) and when you’re done with ‘no interruptions’, you turn on BT on the phone again.

Again, just simple connect/disconnect, no unpairing/forgetting or similar.

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