Skip to content
HearingTracker
Log in

Oticon Genie2 2020.2 fitting software update available

This topic is closed.

194 replies16.7k viewsLast reply

Jump
Link to this topic

Hi there, great your giving a go it’s all pretty easy enough, do read the user guides as it’s very helpful for setting up the first time.

In reply to @flashb1024

Genie2 works on my laptop with Win10 and NOAHlink, but the laptop couldn’t be upgraded to Win11. So I built a new desktop with Win11, and I’m getting accustomed to the new GUI (by the way, you can move the start menu). But now I don’t have Genie2 on the new machine. Seems the program is getting hard to get nowadays. Can someone supply me with a copy? I even looked way back in my Download folder to see if I could find it. And of course, simply copying the Oticon folder doesn’t work, but I had to try… Thanks!

Getting a fresh copy of Genie2 is indeed the problem. Just copying folders over from the Win 10 laptop to the new Win 11 machine only gives error messages, since it wasn’t a proper installation on the new machine.

I’ve done this myself in times past, but always good to keep a backup on a flash drive ; )

In reply to @landers44

@landers44 said:

Getting a fresh copy of Genie2 is indeed the problem. Just copying folders over from the Win 10 laptop to the new Win 11 machine only gives error messages, since it wasn’t a proper installation on the new machine.

So, I guess @tenkan got you sorted?
Yeah, trying to copy files and folders can be tough, and going from w10 to w11 would for sure be an issue.
Fresh install is the only way, and you came to the right place!

Did you try to copy an image of your “c” drive to the new build? I haven’t tried w11, yet, but I’d be curious.

Hi there, great your giving a try, but no need to put your email address up, we have PM here.

Hi there, great your giving a go, be sure to do some research and read the user guides before starting, you’ll need the Noahlink wireless programming device as well for your DIY projects.

Edited

Could someone please share a link for Genie 2 (and do I need NOAHlink as well?)
All I want to do is adjust phone call volume and it can only be adjusted from the aid itself.
Everytime my audio updates my Oticons, it becomes almost impossible to hear phone calls.
Problem is I have to wait weeks to get in and see her again.
Thanks in advance.

Related discussions