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Widex Moment Frustration

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Last fall I finally moved on from my Resound Linx 2 and went with Widex Moment 10. Since then I may be driving my audiologist crazy, but I just cannot get the fit and sound right. No matter what she does or what tip/dome I use I have too much shrill, squeaky, squawk sound. It interferes with hearing for me as it comes across as loud noise drowning out what I need to hear. It’s been nearly 6 months and several adjustments. I may go with custom tips but I never had this problem with the Resounds. They suffered from other issues but never this. I’ll adjust that by saying that the open tips don’t have this issue, but I can’t hear anything either.

Is there something I’m missing? Some simple fix? My loss is slight in the lows, then falls off significantly in the higher midrange through high frequencies. This is my 4th set of aids and I’ve had hearing loss all my life. It may be possible that I can’t process some highs as anything but noise.

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@slance66 said:

Since then I may be driving my audiologist crazy, but I just cannot get the fit and sound right.

Time for , you’ll have a lot more success being able to make adjustments on the fly, some times this is what it takes to get everything where you want it, it’s not hard and everything you need is available from eBay,plus plenty of people from right here on hearingtracker to help.

@slance66 said:

No matter what she does or what tip/dome I use I have too much shrill, squeaky, squawk sound

Just sounds like to much mid/high frequency coming through, posting your will help everyone find some possible solution. So much comes into play, what receivers are being used,domes,etc
(what receivers and domes did you use on your Linx2?) When you get used to one particular brand and model it can be hard to move to another, as your always looking to get things sounding the same as what your used to, but after 6 months you gotta try something else!

Good luck.

I had a similar experience where after 6 months of trying to get set up with new Widex aids (after no previous issues with different dispenser who left) my hearing still wasn’t right and I just couldn’t understand what was going on. My new dispenser then left, I tried a new (correct) set up and suddenly everything was great.

The set up is key, every time you have a new ear tip the sensogram and feedback calibration needs to be re-run, the ear fitting type selected on the screen (ie slim tip/ric) and the vent selected. Also check it’s the Widex rationale. Any of these steps not being followed will mean your prescription isn’t being matched according to the fitting software calculation for your loss. With the excess high frequencies it may be that this was the sensogram fitting for the generic domes which would likely have given more high frequency. When changing to a custom tip this gives greater clarity so if the sensogram isn’t rerun and all the other steps, you have the previous higher frequency fitting along with getting more high frequency with the custom tip meaning it is no longer matching your prescription and giving too much in this area.

I would ask the fitter to confirm that the sensogram and feedback calibration have been done for your current ric and custom tip. Also check the hearing aid type on the screen matches what you have, and that the vent is exactly right (.5 out and it will affect the results, or marked as no vent if that’s the case). If you are still not getting the right results ask for the Widex rep to check the set up.

Edited

In reply to @tenkan

I’ll need to get my new . I have my old one. I think mine are consistently wrong, which is part of the problem. In silence I hear high pitched noise. Tinnitus I suppose. Often I can’t distinguish between the beeps and the noise, or the noise is louder. So it appears I don’t hear those sounds. Result is the program over boosts those frequencies.

I may get custom molded tips, but will also explore self adjusting. With the Resounds I used their tulip domes. Not sure what receiver but I think they were smaller, lower power. I have often put the resound tulips on the Widex and they work better than the Widex tulips. At the moment I’m using some third party domes from Amazon and they are the best I’ve tried with the Moments.

I know it can be very frustrating, and also difficult to try and check everything is as it should be. I think after 6 months it would be reasonable to ask for a Widex rep to check that everything is in order, and also to advise on your situation.

I also have the Moments although they are 312 . I’ve had them since last week and I also posted here and will also update my post, however I wanted to answer your post because I’ve also had issues with my moments, particularly the right . For me the sound was intense and shrill when someone pronounced a words with letters "I"or “a”, or whenever I heard an ambulance siren. After a lot of fittings the audi finally decided to change the receiver although he said it was new so it couldn’t be from that. Well surprise, surprise it was a faulty receiver. So you should ask your audi to check if this might be the problem.

Sorry to hear that. As coincidence would have it. My right receiver wasn’t working right (intermittently stopped working) so she replaced it last week. No difference in sound.

In reply to @tinkyp

This is so interesting. I have worn Widex hearing aids for the last 12 years, having had to upgrade once to more powerful aids in that time. I have always had trouble adjusting to the ear tips and have been constantly switching about. The various audiologisst and technicians have happily given me different domes to try, but not once in all this time did they explain that I should have the hearing aids recalibrated if I switch back and forth. Hmmm. Well, I’m getting an implant now, so it’s water under the bridge, but it might explain why I was never quite satisfied and just accepted that such was life with hearing aids. I guess the lesson is to be more persistent if you aren’t happy with your hearing. As I start my next journey, I must resolve to be more assertive and ask more questions.

Interesting. My audi when fitting the Widex Moments said she was going straight to use to fit my new hearing aids and not following the official Widex procedure because her previous Widex Moment users had complained when their were fitted using the Widex procedure.
I haven’t had any problems hearing, but I had to switch from open to tulip domes as the former were very uncomfortable in my ear canal.

I am glad that you are hearing well. My first few Widex aids were all fitted following the Widex set up. When I had to purchase through a different dispenser I was fitted with without the vent size being selected etc and I wasn’t hearing well. It’s possible there is an option that REM can be used together with the other steps, and then factored in to the prescription calculation, I am not sure. I just know that when I started from scratch with a new dispenser and followed the Widex set up exactly, it was great straight away, whereas I had spent many months on the previous fitting altering frequencies to try and get it right and it still wasn’t right. I think it would be great if everyone could experience the fitting exactly as it’s prescribed and go from there-some fitters prefer to use a more generic fitting style. Whenever we changed the shell type/fitting type, by always rerunning the sensogram and feedback calibration with checking the aid type and vent were correct, it was always in a great position for my hearing. Selecting the correct vent situation and tip/aid type was a bit like binoculars when you think it’s good and then you turn the dial and it’s that much better. The fitting software works it all out, rather than the user needing to keep going back for adjustments. The fitter may think that 15 minutes is too long to rerun it everytime but if that had been done for me the first time it would have saved multiple appointments trying to get it right.

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