Skip to content
HearingTracker
Log in

Phonak Marvel not streaming phone calls

This topic is closed.

9 replies1.6k viewsLast reply

Link to this topic
Edited

My Phonak Marvel hearing aids have been working fine with the Phonak app on my mobile phone and, until two days ago, streaming my phone calls. The app is still connected and working and shows both hearing aids connected via Bluetooth, however the right hearing aid which streams phone calls has lost the Bluetooth connection and no matter what I try I can’t reconnect it. I’ve rebooted my hearing aids and my phone (an iPhone 8) and reinstalled the app but nothing works. The phone finds and recognises my right hearing aid but just won’t connect to it. Has anyone else had a similar problem, and if so how did you solve it? Any advice would be much appreciated as I find it very difficult to hear what people are saying on the phone without this facility.

5 people in this conversation3 min readJump to latest

Streaming and phone calls are by connection R-Phonak hearing aid.

Phonak app is by BT connections LE_R-Phonak hearing aid and LE_L-Phonak hearing aid.

In reply to @SpudGunner

Hi, thanks for responding. I have tried forgetting this device, and rebooting my phone and aids, and reinstalling the app, but unfortunately none of these things worked. I’m wondering whether the chip has developed a fault. Might have to return them to Phonak for a repair!

In reply to @KeithL

Hi Keith, thanks for the info. The LE R-Phonak and LE L-Phonak will connect to Bluetooth and the app works, however I’m unable to pair the R-Phonak to stream music or telephone calls. My phone ‘finds’ R-Phonak but just won’t connect to it. I’ve even tried connecting to my husband’s phone just in case it was a problem with the phone and not the aids, but the same thing happened. Until a couple of days ago they were working perfectly and I’m beginning to think they’ve developed a fault in the electronics.

Thanks, and yes I agree. I think that’s my only option too. It’s disappointing that this has happened just after the update to the app as I thought that was a big improvement.

I have posted this on a different thread but repeated it here because mslindahughes asks “Has anyone else had a similar problem”

My Paradise P90s work perfectly with my Motorola moto g7 (Android 10 and Bluetooth 4.2). The myphonak app works with both aids and they stream music and phone calls.

I am trying to use the aids with my old Motorola Moto G4 (Android 7 and Bluetooth 4.2). This worked perfectly a few months ago with my wife’s P90-R.
The myphonak app works with both aids and music streams to both ears (after I re-paired “R-Phonak hearing aid”). Unfortunately, phone calls only stream to the left . Why would music stream to both ears but a phone call only stream to the left?

I have tried the suggestion by Haggis, on a different thread and listed below, but phone calls still only stream to the left HA.

Forget the hearing aids from the app (under My Hearing Aids), and then exit and hard-stop the app.
Remove all 3 hearing aid pairings from the in the phone (do you have iPhone or Android?).
Turn your HA’s off and on again.
Put your phone in BT discovery (discoverable).
Look for the “R-Phonak hearing aid” available device.
Pair to it, and it alone.
Go into the app and follow the sequence of events to re-discover the HA’s. (It will be installing the instances of the HA’s).
Remember, your HA’s have one Classic BT instance which you install in the phone (defaults to the R HA), and then the app installs the two BLE instances it uses for status and signalling.

Related discussions