I have been using hearing aids for.years and today got my KS 10 ha from Costco.I have it working fine with my iPhone but I am having a problem streaming to my iPad. I can listen to music, YouTube items, and movies from my iPhone but cannot get the same results using my iPad. Although my new hearing aids are successfully paired with my iPad, I cannot stream sound from my iPad to my ha. Instead the iPad uses its speakers rather than streaming sound. I hope a member has a solution to make the KS 10 stream from either my iPhone or my iPad. Thanks for reading this post and for someone, I hope, who has solved a similar problem.
Not iPad user, but I think you can switch which active device you are streaming from by pressing down the top volume button for a second. I think it chimes and then that means it is using the next stream device. If I’m wrong, sorry.
maybe its the bottom one?! The top might be the active program…
I might not be understanding you correctly, but in my experience, when using Bluetooth, you may need to turn off Bluetooth on your iPhone to be able to stream from your iPad. You can only connect to one device at a time. I’ve seen this when using my Bluetooth speaker with iPhone or iPad.
Thanks for your suggestions, which I tried. I discovered that my hearing aids should only be fully connected on your phone. I had noticed that the left hearing aid had only one connection (LE-L hearing aid) the right hearing aid had two separate connections (LE-R-KS hearing aid and R-KS hearing aid). Apparently they are different and separate connections. On my iPad I also had forced the three connections. I deleted the Costco app Easy Line from my iPad. Then I rebooted the iPad and paired my right hearing aid again. This time it was shown on my iPad as R-KS leaving out the second R connection mentioned above. I never put the app on my iPad again and never tried to get all three ha connections again. Now streaming on my iPad works fine. The answer seems to be only connect your hearing aids completely to your phone and to other devices use the KS-10 connection alone.
I also should have added that you do not have to turn your Bluetooth connection off on either device. Both my iPhone and my iPad show my Bluetooth connections on at the same time.
I picked up the KS10 pair on Saturday, and have at no time been able to stream audio or launch or receive calls from my iPhone. Nor has ‘Touch Control’ ever worked, despite adjusting the sensitivity.
Some naive questions:
Is there a clear, general distinction between the two buttons on each ?
No problem pairing; on my iPhone Xr Bluetooth list I see
LE_L KS 10 -DW and LE_R KS 10 -DW
shown as ‘Not connected’ unless I have launched the Easy Line app.
Do these ID strings have a definite meaning to experts like you all? (Apart from L,R= left/right, and “KS 10” indicating the model.) Does this indicate a Low Energy connection? How about the -DW?
Does the Easy Line app need to be running in order to make/accept phone calls or stream audio from the iPhone?
I presume the official way to tweak and define programs is via the menu item My Hearing Aids/Programs. I am mystified by the pre-defined programs such as ‘Bluetooth streaming + mic 2’, ‘Phone call + mic 2’, and the indicated program type ‘Fitted’.
Why are there so many entries ‘Bluetooth streaming + mic 2’, for instance? Did I inadvertently add these during my uninformed anthropoid explorations?
What is the Mystical Trick needed to get Touch Control to work? The remark under the Touch
Control/ Accept/end call or streaming toggle “*Only if your hearing care professional has determined that the streaming programs can be activated manually” is cryptic at best. Does this really mean that the toggle switch should be OFF for this to happen automatically?
I ask in this forum because this thread appears closest to the difficulties I’ve been experiencing. I have found the Kirkland documentation relatively unhelpful since it focusses only on the painfully obvious.
Dmw52arv, the bluetooth connections that yiu are seeing are for the EasyLine app. The phone uses a different protocol and you need to pair your phone. Turn your aids off, then turn them on again and go to the bluetooth settings on your phone. You will then see only 1 aid (right or left depending on how your audi set it up. Then that aid will stream to the other aid a d you should be able to answer calls, stream music, etc. Your audi should have set that upat your fitting.As far as touch control goes, sis your audi set that up for you?
jackmarp2, Many thanks for the reply! Your suggestions, and reading some of the Phonak section of the forum got me up and running. For new KS10 owners like me, it’s important to know where to go for good info. I’m listing below what I did for others…
Quick summary:
0. It had appeared that I could connect EITHER to the Easy Line app (two LE connections, L and R) OR to the audio stream (1 connection). Here’s how reset all:
With the Easy Line app running (but unable to pair), I selected the My Hearing Aids menu item, then (bottom red) Forget devices. This resets app and how it talks too .
Power cycled each HA; then the LE_L KS 10 -DW and LE_R KS 10 -DW reappear in the Bluetooth list and the app can talk to them.
I then exited the app and power cycled the HAs again. NOW a single additional connection appears in the Bluetooth list. I had re-named this connection ‘Stream audio phone’ earlier, so that’s what popped up, I think under ‘Other devices’. By selecting this it re-appeared under the Bluetooth ‘My Devices’ list.
At this point I have 3 connections: the two LE ones (how the app talks to the HAs) and 1 used for streaming and phone. I hadn’t grasped how the two HAs share correctly this single Bluetooth connection.
