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Phonak Paradise hearing aids have died 2X

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In reply to @KiwiJohn

@scotthwilliams3 said:

Anywhere that you cannot replace batteries {I have not found any place yet} …

@KiwiJohn said:

@scotthwilliams3 Let’s give you an instance from my own experience: in the middle of a chamber music concert.
And another that comes to mind: as a panelist on stage during a panel discussion.
And another (perhaps not impossible, but awkward and embarrassing) at a formal dinner, during the after-dinner speeches (which went on longer than I’d anticipated while my batteries ran out sooner than anticipated).

IME, with both 13 and 312 size batteries in Starkey aids, simply opening and closing the battery door after the battery has died will milk a couple more hours out of the battery. With practice, this can be accomplished while not removing the aids. It rather looks like you are scratching your ear.

Limited experience so far. 2 months of P90 use with hours of streaming per day. No issues. Hoping it stays that way!

Issue for me is the . I sometimes don’t put them in right. First clue–can’t hear well.

Just now I couldn’t get the wax guard out with the round frisky-like thing they come in. Swiss Army Knife to the rescue. I got it out without damaging anything. (It’sFriday evening, 10:00 p.m. and I wouldn’t be able to see my audiologist until Monday, if he had time.

These wax widgets must have been designed by a young person with great eyesight and with great dexterity.

i don’t believe Phonak Paradise P90 UP aids comes with ear . For these power aids to usually work well you need a full shell custom mold, which don’t come with wax guard. At least my don’t. I had wax guards with other aids and like them, though they are a little bit of a rip off.

Since you say you have domes, it sounds to me like you have audeo, not naida . The Naida HAs are a bit of a different animal form your audeo HAs. Note the “UP” at the end, this stands for Ultra Power. Let us hope you and I both never need them.

WH

In reply to @DaveL

One clue I’ve seen to help with changes is to break the front face of the cassette off. Make sure you get the receiver straight up and down when you go to remove the old wax guard with one of the empty removal spots. Same with inserting a new one – straight up and down.

WH

In reply to @WhiteHat

Thanks.
I’m very lucky to have them. I complained to my previous audiologist for 2-1/2 years about the ’s that she sold and set up.
Finally a work friend referred me to another audiologist. He made a case for me to switch to these. (I have hearing loss claim due to exposure to noise). He was successful.
So I have my Audeo Paradise P90’s with rechargeable batteries.

It’s taken quite a while to set them up. Then he took my old ones also PHonaks and set them up as spares. I haven’t tried them…

Thanks for the clue. I’ll try that.

In my presence, he called PHONAK Canada. He asked about the and stated my problem. Phonak rep said they had never had complaints before. I must be older than their other customers. :wink:

(Rural New England would be beautiful place to live!)

I’m doing better with the wax guards. At first I failed 2 times out of 3. Then for a while I didn’t use them at all. Simply put a dome on the end. I’ve replaced them about 4 times without issue; this time one was bad.

I’m an engineer. More importantly I was a ski instructor for about 35 years. And a darn good one. I learned to talk and LISTEN to my clients.

Dave

They’ve had plenty of complaints. I’ve seen it online. Some have it better and some have it worse. I’m hoping for activevents soon. The don’t bother me, and I have only changed them a couple times trying to figure out why I can’t hear well. I think my ears just foul up from time to time. Not wax or anything like that, they just seem to stop working for hours to a day or so. Then they work better again. I almost said well, but those days are gone.

WH

I’ve heard that the active guards make a distinct “thump” noise when they work. They were’t available inCanada when I asked. So I have no experience wth them.

Where have you seen the criticism?

I’m slowly finding my way around this site; however, I have trouble searching when I need information. If you wish please PM me.

After the Phonak Audeo 90RT died the second time, as reported earlier, I did get new replacements. But when I got home with them, my expensive Roger On did not work. When I took it off the charger, the battery Icon stayed on the screen, but otherwise it would not do anything. After some confusion on whether the replacement aids had the Roger receivers installed (they did), I’m now waiting on a repaired or hopefully new Roger On In. I’m really not seeing the quality product from Phonak / Roger (same ownership) that I expected.

In reply to @DaveL

@DaveL said:

Issue for me is the wax guards. … Just now I couldn’t get the wax guard out with the round frisky-like thing they come in.

Yes, the “round frisky-like thing” is a PITA. The previous system was simpler - you could see what you were doing. The new system is a classic example of over-design.

@KiwiJohn thanks.

If I’m lucky I am successful changing 50% of the time. If I’m not successful…I discover how badly I did when I investigate why I’m being told my hearing aids don’t work…

Then I get to try to get the gall-darn thing out. I’ve had to wait for an appointment with my audi for a while.

Eureka—I’ve found that using a small sewing needle I can jam the needle in the wax guard and get the wax guard out. Works a lot better than my old swiss army knife. :slight_smile:

My wife used a fine embroidery needle on Friday when I wedged one trying to change them. First time that happened, and since the trap type changes when you go to activevent (I think) it will be the last time, as I hope to be fit with activevents Thursday.

WH

In reply to @richardsondc

Only prob I’d have doing this if I had the rechargeable Paradise is that I am DEAF AS A CINDERBLOCK without aids. So for those 30 min recharging my aids I’d either have to dig out an old pair of battery-operated Phonaks or … well, I really can’t walk around the house with no ears. I am that deaf. I’ve always shied away from rechargeables for exactly this reason. I can easily carry batteries with me, but the rechargeables would be kind of iffy.

In reply to @DaveL

@DaveL said:

In my presence, he called PHONAK Canada. He asked about the wax guards and stated my problem. Phonak rep said they had never had complaints before. I must be older than their other customers. :wink:

GIVE ME A BREAK!! I am 67 going on 107 then when it comes to changing those darn on my Phonak Marvels. AIEEEEYAH (and 10 other invented cusswords). I get the slickery smooth disc out. I remove the silicone dome off the speakers. With trembling fingers I press the speaker down into the designated (itty bitty teensy weensy) hole in the disc, and PRAY for a miracle. 9.9999 times out of ten: FAILURE. In fact, even my audi tried to change them in front of me and he jammed two in on top of each other, so that required a pin and magnifying glass for me to remove months later.

Here we’re supposed to change these wax guards on a regular basis, but every time I try to do so, it’s disaster heaped on failure. Oh, I may get it done after 10 attempts and half an hour, but no way is it because I’m “older than other customers” LOL! :pouting_cat:

In reply to @WhiteHat

Darn are a piece of c*ap. And Phonak Canada rep in Toronto said to my audiologist they had no complaints. (I was listening in.)
They are probably better if a young person tries to change them. I’m not a young person anymore.

Whoever designed these things must have been young…

In reply to @1Bluejay

Eureka!

I’ve been able to use a tiny sewing need to take the little suckers out. I mean.
Jam a needle in one of the too tiny holes and it comes out easy as pie.

Before that I used my Swiss Army Knife. wasn’t pretty. :slight_smile:

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