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Left/Right Volume bars zero at different places

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A recent visit to the Audi to send one of my Oticon More 1’s for repair resulted in me gettin a loaner device. After the audi programmed the loaner , i see this odd behavior (see below) i did not have before.

image

Before the loaner device, both sides had the 0 marker at the same spot.

I have restored a fitting session that I have on my own computer before visiting the audi and still see the same behavior.

Any idea what controls this in the Genie software?

Many thanks in advance

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Thank you. Definitely related to the Reserve Gain. I just don’t understand why now… It almost seems like the newer spare device has greater reserve gain…

Thanks again

Yeah I think when programming it is possible to individually set this, so do the volume clicks on your work together, as in one click adjusts the other or are they independently adjusted.

It seems this is a function of how much amplification power is left in the given your individual . Maybe someone can confirm.

Edited

If you want both ears showing the same reserve gain just adjust that on Genie. You will need to lower the max volume gain in the one with more juice left. I will post a screenshot when I have the chance. It is on that tab where you choose between 1dB and 2.5dB for each volume click.

Edit: See volume range (the black bar in the bottom)

Screenshot 2022-08-19 071746

@e1405 said:

If you want both ears showing the same reserve gain just adjust that on Genie. You will need to lower the max volume gain in the one with more juice left. I will post a screenshot when I have the chance. It is on that tab where you choose between 1dB and 2.5dB for each volume click.

Awesome. Thank you for the explanation.

When I turn on separate volume adjustment in Oticon On app, one of adjustment knob moves higher than other. Have you the same app glitch?

image

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