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Costco has stopped carrying Phonak hearing aids

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This is confirmed news. Phonak have pulled out of Costco. The KS10 is no more. The Brio is no more. There was an announcement on the Sonova (parent company of Phonak) website. Existing warranties will be honoured. There has been no announcement about the KS11.

I was responding to the statement Sonova dropped Costco. Costco says they dropped Sonova over their handling of the KS10 issues.

If Sonova is officially saying they dropped Costco we may never know the truth except that Sonova products are no longer available from Costco.

Yeah. Nobody knows who pulled the trigger apart from Costco and Phonak. What has been speculated on here is that the quality of the KS10s were called into question because of the failure rates of their rechargeable device. The Kirkland Signature line is supposedly synonymous with quality and it was a bridge too far for Costco.

It follows their naming conventions for user information.

Notice it was registered in 2017. That is no indication a new model is near.

In reply to @Dusty

Hope this helps…I have Phonak Audeo Paradise P90R’s.

If I put my hearing aids in the charger after I’ve worn them a little while, they both blink green normally. When they are fully charged it’s solid green.

I hope this helps; I know they are different hearing aids, but believe they are substantially the same as yours.

DaveL

Clip from my Costco Hearing Aid List;
Though, this clip dated 2023-01-02 will become obsolete.

  • Models no longer available at Costco have their release date Bolded.
  • As always, Costco hearing aids are minus the Tinnitus feature, or if they do have it the Costco fitters will not turn it on
  • Not sure what to say about Brio5 as it was only available in certain countries?

List of Costco Hearing Aid Models:

Thanks. Great resource. Unless one wants some special feature, the Jabra Enhance Pro 10 looks like the one to get with great battery capacity and good wireless capability including potential to be compatible.

Wow I haven’t visited here for awhile and I’m almost speechless about Costco. I’ve had the KS10’s since they came out. I have just recently have started having one aid sound like it turns off but the battery is fine. I’d I change the program it comes back. They have been the best I’ve used. I had previously used Siemens for 10 years, and Unitron for 6 years. I have reverse slope yearlong loss and Costco hands down has done the best job programming them and more importantly listening to what I wanted the sound to be rather than relying on the the recommended programming.

I will be visiting here regularly and to keep up. I appreciate all the info on here.

In reply to @pvc

Appreciate you sharing this info. I’m planning to upgrade to rechargeables eventually but now I’ll have to go through these 3 brands that are available until KS11’s come out.

Went by Costco yesterday to drop off my K10’s with the charging issues. Got a pair of Phonak Brio 5 as a loaner
Put the in the charger last night same issue this morning. Obviously not a K10 issue but a Phonak issue.

Sounds like it might be the charger instead of the aids.

In reply to @DaveL

I went in almost weekly sometimes twice a week, they were great and I never felt disrespected and would make any changes I requested. I always had issues of my previous fitter not listening to what I needed. He actually did his graduate study on RHSL so he should have totally understood.

When I first got them Costco even contacted their Phonak rep because RSHL is so rare. I actually purchased and tried KS9 and Phillips 9030 at the same time and ended up returning when the KS10 came out. I loved the Phillips but at the time their app would not let you adjust the equalizer and that was a dealbreaker for me.

Thanks so much!

COSTCO does sell hearing aids here. When I bought my first they did not. I ended up finding my first audiologist in the yellow pages. That’s a while ago.

It’s good to see your posts.

DaveL
Toronto

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