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Phonak Paradise P90 issues with new Samsung S22 Ultra

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Hi - I recently purchased a new Samsung S22 Ultra cell phone, and I am having issues with static/sound distortion through my P90s during phone calls.

I never had this problem with my previous cell phone, and the S22 Ultra seems to work fine on Bluetooth with other headsets and my car (which uses the same Hands Free Link Bluetooth profile).

Is anybody else having an issue with P90s and the Samsung S22 phones?

Is it possible that I need a firmware update to my P90s? Is there a way to find out what firmware my P90s currently have?

4 people in this conversation2 min readJump to latest

Change the bandwidth within the App.

Some phones don’t support adaptive so have to change to the other one, can’t quite remember what it’s called, standard, maybe?

I have the exact same issue.

What is the difference between different Bluetooth Bandwidths for Phonak Marvel / Paradise hearing aids?
[image] I’ve been reading pervious posts on the different Bluetooth Bandwidths and can’t get my head around exactly what the difference is?! Altho Adaptive is apparently better, my Phonak Marvel and iPhone SE 2020 seem to work better with Standard version. Is there a chance that a new iPhone would require a different Bandwidth? Some people even with Paradise seem to have issues as well. Why is it so complicated, is it down to being Classic Bluetooth?

@Raudrive Thanks. :slight_smile:

Yea it’s Fixed on the normal myPhonak App but standard on my Junior myPhonak App but according to Phonak, it’s the same.

Phonak have just made it confusing.

Luckily my new phone supports Adaptive. :slight_smile: Apparently my Dad says the sound is much better for him with Adaptive.

In reply to @Zebras

Thanks, Zebras; I have had this problem with my Paradise 90s on my Samsung Galaxy S21 Ultra phone, so I wanted to follow your advice.

Checking whether this what you mean:

I went to the Bluetooth Phone Call settings and it was on “enhanced sound quality.” I switched it to “normal sound quality.”

I just did it so I haven’t tried it on a phone call yet.

Thanks,
Katy

Thanks!
If it lets me hear!
I’ve been having to turn off the Bluetooth and use the speaker for phone calls.

It’s a fantastic phone! It has a beautiful clear view and it’s very responsive. I don’t even have the smallest excuse to update it to the latest model!!!

In reply to @Zebras

Thanks, Zebras (And everyone else)!

Changing the bandwidth was the solution to my phone call noise problem.

I almost returned the phone, thinking it was the issue, while it actually was a setting on the P90s.

Cheers,

AzJazz

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