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Oticon xceed problem

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i need a help
i have two oticon xceed 1 UP hearing aid but i thing the right side not synchronize with left

when start both hearing aids only the left side who stimulate the tonality of start (tinnn)
the spacial sound management is not working

it s normal or something is not working ?

thank a lot

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@med944: I don’t think this is something that can be diagnosed with certainty on the Forum. There are very knowledgeable Members who can help you to troubleshoot your hearing aids, but you may have to take them in to your ’s office. Is this easy to do in your country?

Wait for a while … I’m sure some of the local experts will respond.

@med944: I understand. We are celebrating our new year, so a reply from an expert may be slower than usual in showing up. But I’m sure the Members will help you as much as is possible.

@med944: Unfortunately, I possess no expertise that will help you. My only support can be to encourage you to be patient, and to express your issues as clearly as possible, considering that you’re not writing in your native language.

Can you press the button on your right and it beep?

If not, then likely your right Aid is faulty

If yes, then likely you’ll need them to relinked within the software Altho can’t be totally sure.

Edited

You are asking, if Oticon Xceed 1 support: Spatial Sound LX2 for Processing ?

Please see the Xceed comparision and OPN comparision on pages 13/15 in this PDF file8

Page 13 showing OPN , on page 15 you find the Xceed comparision.

For the Xceed it does not show Spatial Sound LX , whereas the OPN 1 does support Spatial Sound LX

See also: Opn S have Spatial Sound but Xceed have not.

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