My hearing aids were finally ready for pickup after repair (KS10s)

Yeah, Costco messed up. And perhaps the manufacturer. If this had happened with an independent shop, people here would be casting stones right and left. Instead, we get

“Costco.
Not Costcos.”

Like your grammar is the issue. NO. You waited 4 1/2 weeks to get the very same broken HA back from Costco that you brought in, as if it was fixed. Not acceptable.

Yes I understand my Grammer is bad, I have a physical disability along side of my hearing loss which means typing on a phone can be difficult when my disability is having a flare up. It ebbs and flows the more physically drained I am means it impacts everything else including my ability to process sound, speak concisely and clearly as well articulate my thoughts in a way that makes sense.

It’s affectionately called my I’m sober but I type, speak and walk like I’m a drunk brain fog day! So please forgive me for that it’s an issue I’ve battled with for 30 odd years and on the day of the updated post I was tired, frustrated and trying hard to be rational and decide how best to approach Costco’ss without sounding rude about it.

Yes the fault lies with the manufacturer and partly Costco as well. As many have stated it should have been fixed and to wait 4.5 weeks to find out otherwise was poor service. I do not entirely blame Costco I’ve had good experiences in general with them. Sure they replaced the charger once they were informed it had not been repaired or replaced. But not everyone has the time or ability to drive to their nearest Costco’s in such a short timeframe.

I have the KS10’s. I love them - WHEN THEY CHARGE! My costco rep told me that Costco has stopped selling the KS 10 and also are no longer working with that manufacturer. Sonova will not admit the KS 10’s are flawed and they will not explain why so many have charging issues. I purchased a 2nd set - Philips Hearlink. I like that they take batteries, so I have both bases covered regarding charging but they just are not as good as the KS10. Its so difficult to explain to people who hear well. The sound is too echoey, almost tinny. The KS10 sounds the closest to my original hearing. I just wish Sonova would be professional 1. Own their problems and 2. Fix them! If they did, I would never buy a different hearing aide again.

@georgiasunflower said:

The sound is too echoey, almost tinny.

I think Costco should be able to adjust that.

I will message you where I got mine if you’re interested.

Great! Thank you! I really appreciate it

@LoubyLou said:

Yes I understand my Grammer is bad

Just ignor the grammar nazi’s…

So it came. I used it last night - Worked like a charm!!! Thank You do much. I truly recommend tos to all with KS-10 hearing aides!

Good to hear it worked for you. Report back in a couple of weeks to let us know if it’s still working for you. It might help someone else who has the same problem.

Sorry it has been so long! Lots happening but I do want to say this new charger is tge answer for the Costco KS-10’s charging problems. I have hsd my new charger for a few months now and I LOVE IT! Only one time did one of them not charge properly and I will say it could have been me. I was afraid of the charger. It is more snug fitting than the costco charger so I think I didn’t place it in properly. But ever single time I use it, my KS-10’s are fully charged. I’m soooooo happy.

I took my right KS 10 into Costco with a charging problem. They told me that Sonova had ID’d the problem, they had fixed the problem; and they sent my defective aid in to be replaced, not repaired, and I had a new aid in about 12 days. I confess I didn’t check the date on the original post, but if this treatment was in 2023, you need to complain or go to a different Costco.

I REALLY Appreciate your recommendation! It has saved my hearing aides. THANK YOU