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Hi Pro USB - installation problem

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Hello good people.
I am a newbie here and I decided to buy this programming device (Hi Pro USB) for my Phonak B90 hearing aids. Unfortunately the PC (with Windows 11) is not able to recognise the Hi Pro. So I only get so far into the installation (from the CD) and then the installation of the drivers are on hold until the device is recognized. Not a very accurate description maybe…just ask for more details if you think you can help. I am stuck as my computer knowledge is average.
Thanks in advance.

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Hi there, so you have win11 and the B90 (Belong platform) if it’s a wireless model why don’t you make it easier and go wireless programming with the iCube ll, much quicker and no hassles to set up.

But anyways there’s been issues with others as well, one is to use a USB port version 1 or 2 but not USB 3, seems it doesn’t work all the time.

So in device manager,what shows up there when you plug it in, I wouldn’t even bother with the install CD, the drivers are available anyway.

Screenshot_20230419_063557

Drivers

Madsen - Support and Download221

Official website of Madsen Ltd.: audiology, hearing assessment, fitting system, balance assessment

Thanks tenkan! :slightly_smiling_face:
I will investigate further the USB problem. I use both 3.0 and 2.0 in my PC, but neither of them are working properly for the PC to detect the Hi Pro. (I do get the same message as you in the device manager thoughough - this device is working properly). Do you think installing Windows 10 on the PC will make it more probable with a success? I could not find the drivers for the Hi Pro on the link you gave me - the Hi Pro 2 though was there. Do they use the same drivers maybe?

In reply to @user372

Hi there, yes the drivers are for USB so will work, HiPro will work in win11 but yes some problems reported, win10 is more stable.

Ok so good you got some progress, what cables are you using,(CS44a) is it possible to show some screenshots of what’s happening.

I bought the Noahlink first and it would not connect to my . Just to be clear: I have the Phonak Audeo B90-312T. Last time I visited my audiologist I saw him try connecting to them by Noahlink, but had to resort to the HI PRO at the end…

In reply to @user372

@user372 said:

I bought the Noahlink first and it would not connect to my HA

You brought the wrong programming device,as mentioned before,it’s the iCube ll you needed.

@user372 said:

Last time I visited my audiologist I saw him try connecting to them by Noahlink,

Amazing how this could happen.
The only Belong model that uses Noahlink wireless is the B-Direct version, which only came with size 13 battery,you don’t have.

@user372 said:

For now I can not get the HA connected

Try wireless programming with the iCube ll, much easier and quicker.

Thanks to all for excellent help. I now have the HI PRO working and I am able to make changes to the in Target. The various tips was just the help I needed. Now I need to read up on how it all works - loads of settings to get acquainted with here. Cheers!

Awesome, fantastic news, always good to get things going along nicely,now the real fun begins.

Welcome to the forum, great your giving a go, please be sure to research and read the user guides before starting your DIY projects as it’s very helpful for setting up the first time.

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