Phonak audeo marvel losses programming

When they program them again, do they re-do REM, or do they just reset the hearing aids to their last programming session? That is, do they confirm that the hearing aids have indeed gotten louder? Or do they just re-load the programming and say “how does it sound now”?

Does the increase happen gradually over time until it is too loud, or all of a sudden?

Yes they re-do REM.

Today I went to the audiologist and the problem happened in the office. Two days ago my mom suddenly started hearing her own voice very loudly thru the hearing aids so we went for a check to the audiologist.

Her last calibration was restored and REM was done. After that her right hearing aid was still a bit loud so its volume was lowered a little. We reached a point were she was happy with the calibration. At that moment the audiologist saved the calibration to her hearing aids and boom!: the volume of her right hearing aid turned up drastically. She could not tolerate it.

The audiologist lowered the volume but it was still too high. He did REM and indeed it was WAY HIGHER THAN IT WAS SUPPOSED TO. Then he tried restoring the last calibration again but the right hearing aid would not go down.

As a last resort he factory reset both hearing aids and then he could load the last calibration that worked and confirm with REM that it was working and the volume of the right hearing aid went down.

So it happened in front of the audiologist and in front of me. The hearing aid just went crazy. The audiologist, clueless as most people that work in these area, was visibly lost as to what had happened. He came up with some very bad theories about my mom suddenly changing her perception (yeah sure) / hipersensitivity / whatever. In the end I called the manager of the place we go to and he asked us to leave the hearing aids for FIVE days so they can check them out.

So yes, my mom’s phonak audeo marvel lost its calibration in front of me and the audiologist. HE kept saying what people here say. It’s not possible. But it happened. So IT IS POSSIBLE. Anyone here has any clue what could be wrong?

@aldombr said:

Anyone here has any clue what could be wrong?

Possibility someone just dreaming, but its time for the HAs to be replaced, just so at least it’ll put your mind to rest.

If there is a gain problem in one hearing aid, it will probably set the other one to the same level.
The next time it happens, have her turn off both aids, then turn on one side to test the volume, then turn it off and turn on the other side.

With only one aid on at a time it should be possible to identify which side is causing the problem. It’s unlikely that both aids are defective.

Then replace the bad aid, and life is good.

That’s trouble shooting 101