Roger On In - failed firmware update, bricked device?

@Zebras Firmware has been updated to 2.0 something, using the Phonak software updater. Response from Phonak just stated that that those functions are available but did not offer anything further (like how I might troubleshoot )

@raylock1

Very odd.

You are putting the On flat on the table when trying to use the Multi-beam 2.0?