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Hi everyone,

Some of you might have chimed in when I was having issues connecting my Resound ONE to SmartFit back in the spring. I had to move on to other things back then, but circled back to it last week to try again with an entirely new Windows PC (Intel) and the new version of SmartFit.

Long story short, I am still unable to get my devices to connect no matter what I do. I am using an Airlink 2 device that was firmware upgraded to be a Noahlink Wireless device. I can connect and fully program my Link2 devices using the Noahlink device and the Aventa software, so I know the Noahlink works at some level.

I am now wondering if there is any possibility that my Resound ONE devices, purchased new from a Resound authorized audiologist, and initially fitted in-person, are somehow locked. From what I’ve read on this forum it seems like it might be possible for that to be the case, but it also seems like it would be exceedingly unusual if it were. The other thing I’m wondering is if it might somehow be the Noahlink device. I bought it used off eBay with no cables or anything.

And just to state it up front, I have confirmed without question that no other devices are powered on that could be connecting to the HAs. One of my attempts in spring was made from my car to make sure I was not in range of any of the myriad of things that might be causing interference in my house.

Thanks for thoughts.

6 people in this conversation6 min readJump to latest

Yeah it’s not making any sense really, because it’s working on the Linx, but there’s a procedure for connecting which no doubt you know, but the only time I’ve had a similar problem like this is when the were connected to another Bluetooth device, but the HAs show up with the serial numbers but just refused to connect for the purpose of programming.
So are your HAs showing up at all in SmartFit?
Is it possible to get any screen shots or any error messages.

My hearing aids appear, and I can ‘beep’ each of them, and assign them. See image below.

IMG_1760
When I assign them and click ‘Continue’ in the bottom left corner I immediately get this second image.
IMG_1759

No amount of disconnecting and reconnecting the Noahlink or rebooting of my as some have suggested, makes any difference at all.

@user398 said:

I am now wondering if there is any possibility that my Resound ONE devices, purchased new from a Resound authorized audiologist, and initially fitted in-person, are somehow locked.

Did you ask your provider/audiologist about this ?

Where you ever went back to this audiologist and have you asked him if he could try and successfully connect your hearing aids on his PC ?

In reply to @user398

Yeah so in your 2nd picture it shows that your have timed out, SmartFit is saying this as it wants you to reboot your HAs and try again, when you do this you need to stay on that page wait a bit, and then click “try again” as for been locked that’s not it, because on start up you’ll get a message asking for any code, no one has ever mentioned their Ones being “locked” in fact the last locked were from Costco from many years ago.

Thanks. Can you clarify a couple things then? When I’m at the first screen, should I be assigning them and clicking continue as soon as possible, or will the second screen happen either way? At the second screen, how do I know how long to wait before clicking Try again?
I’d love to see a video of someone with Resound ONE go through the entire process in real time to see exactly how it’s supposed to work. It seems like everyone has a different experience with it.

@user398 said:

Can you clarify a couple things then? When I’m at the first screen, should I be assigning them and clicking continue as soon as possible

Yes, as you only 2 min from the paring mode, this starts as soon as the start up ding ding 5 times or sometimes 10 (annoying, but you can actually change this to five if that’s not already done)

Can you confirm that you have made a client in SmartFit before starting?

Have you read the manual for programming your ones.

Don’t forget to tick on the check box.

Screenshot_20231026-101119_Office

Screenshot_20231026_101151

Manual.

https://tinyurl.com/5n7kr5fd4

In reply to @tenkan

Here is where I am.

  • I have tried several different cables.
  • I have tried waiting
  • I have tried restarting the after the error occurs
  • I have tried unplugging and replugging the Noahlink device

All results are the same.
I made a screen recording and uploaded it to Dropbox, so you can see the process. I think you can click the link to view it, but let me know if that does not work.

In the video, I launch SmartFit, and select the New Patient (that patient has no or anything). I then turn on my hearing aids, and click ‘Connect to ReSound Smart Fit’ as soon as the beeps start on my hearing aids. Once Smart Fit finds the hearing aids, I beep each of them to confirm, and then click ‘Assign Both’. I then click ‘Continue’. When the error appears, I power off the hearing aids, wait 10 seconds, and power them back on. After the beeps are complete, I click ‘Try Again’. When that fails, I unplug the Noahlink and plug it back in. After waiting for the Noahlink light to come on and then go off, I click ‘Try Again’. The system apparently hadn’t fully reconnected to the Noahlink when I did that, so I had to start again with the ‘Connect to ReSound Smart Fit’ button. It reconnected to the hearing aids right away, but again gave the error when I clicked ‘Continue’.

To answer the question about the audiologist, I have not asked her about this because she charges for all visits, and I assumed she would not just tell me how to do this. She’s also nearly an hour away, so it’s not convenient or cost effective to keep going back to her for additional tweaks. That’s why I’m trying the approach. I am almost to the point where I will have to go back anyway because the devices just aren’t working as well for me as I think they should.

Edited

In reply to @user398

Some suggestions:
cancel all pairings between hearing aids and other devices;
try using a different USB cable, USB port or a different PC;
switch off one hearing aid and try to connect SamrtFit to a single hearing aid only;
try using new patient to connect to a single hearing aid only;
swap the receivers of the two hearing aids and try to connect to a single hearing aid using new patient;
wait until the battery is completely drained and recharge and try to connect again;
try updating your hearing aid firmware to the latest in Resound Smart 3D, otherwise try using an older version of SamrtFit.

This thread was left unfinished basically so I thought I’d add some info that may help in the future. I had the same problem. Nothing worked. Bought a real actual Noahlink and works perfectly. My guess is some airlinks are bad. Or firmware installed wrong. Or bricked. From improper firmware installation. Good luck.

I have the exact same story. Bought a $45 AirLink2 on eBay, updated it to a Noahlink, and it dtected my Jabra EP30s immediately but would never actually connect to them. I tried different firmwares, different laptops (with Win11 and Win10), and SmartFit versions but nothing worked. I returned the Airlink2 to the eBay vendor and bought a Noahlink 2 on Amazon for $200. It worked perfectly right out of the box and I’ve been able create new profiles to compare. I know others here have had good luck with the Airlinks but I haven’t seen any new ones listed for the past few days. Anyhow, I would be suspicious if a new batch shows up. Perhaps it’s the bad ones that are being returned and relisted. The vendor does offer free returns and a full refund so one could still get lucky.

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