Jabra Enhance Pro 20 - Any Issues with Android phones?

@HitFactor said:

On my pixel 8 I can’t find anything like ‘search/find for/a broadcast’. I wonder if this is a limitation of the Starkey Evolv (BT 5.2)?

Starkey Evolv not supporting Auracast !
The Starkey Evolve support Mifi (Made for iPhone)

I purchased the new Jabra Pro 20 Hearing aids from Costco. I also purchase a new Samsung S23+ as they are listed as “compatible”. Phone calls work, as do some but not all streaming apps. I use the hands-free mode and Google Maps while driving but the Jabra Pro20 hearing aids are not working with the S23+. They do work, although not perfectly, with my old Samsung S20FE. My old Kirkland hearing aids work perfectly with both phones. The one major difference is the Bluetooth connection used by the Pro 20s on the S23+ which is “LE”. If I turn off LE, the Bluetooth disconnects the hearing aids, and there is no option to select a different Bluetooth driver. I contacted Jabra technical support and I was informed that this is a “driver issue involving both Jabra and Samsung”. A trouble report was submitted, and I’m hoping a solution is found soon!

DBear, that is disappointing. I have just ordered the new Samsung S24, and once I receive that, I will be getting the Jabra Pro 20, so I am heading down that path. Am hoping as well for a solution found soon. I know that I had issues with my 2019 Samsung phone and hearing aids for a couple of months before they addressed it. Am crossing fingers.

I hate that with android in general (be it ASHA, or LE Audio as per this thread) hearing aids are quirky in connection and picking up sounds from apps specially calls. Like Whatsapp calls works for me but Telegram, Zoom, Google Meet nothing works.

I have a PIxel 7pro. The streaming by default is only from phone to aids. If you switch on the LE experimental setting, which is found in the bluetooth settings for the hearing aid the sound from the phone is more stable and it will use the hearing aids as Mic - BUT the sound from the mic is HORRIBLE. I tested with my wife’s Pixel 8 Pro and got the same result.

Did some looking around and according to Jabra’s site the only android phones that supports, LE, handsfree, and Auracast with their devices are the Samsung S23 line.
Jabra Enhance Pro Compatibility | Jabra Support19

Can someone with an S23 phone confirm that the handsfree works and the sound isn’t bad?
If you don’t have someone to test with, you can use one of these numbers to do playback testing:
The Test Call13

You might want to bookmark this discussion.

Jabra EP 20, Galaxy S23+, full hands free vs. hearing only

I haven’t removed it completely. Just killed it so it wasn’t running. I need to get my wife’s phone when she can part with it for an hour. I can call it and leave a voice mail then listen to it. I’ll try uninstalling. Ultimately though, I will need the app. I use it regularly. I had ReSound Prezas before this with basically the same app.

Hello- I am new to hearing aids and new to this site. I got my Jabra EP hearing aids about 1 month ago from Costco, and I have to say that in general I am very impressed (I probably would have been very impressed with ANY hearing aids at that point).

But I do have what I consider to be a serious issue with the Jabra Enhance Pro app. I have a Pixel 7 Pro phone, and I have noticed a couple of things about the app-

1. Connecting the hearing aids via bluetooth to the app is cumbersome; to start the process, I have to put the HA’s in the charger, press on the app, then take the HA’s out of the charger, press and then do that same process a second time in order to establish the connection. It works, but seems weirdly complicated.

2. The manual describes a way of answering phone calls by tapping on my right ear, and ending the phone call by tapping on my left ear. Pretty sure that is the process, but the short story is it simply does not work.

3. And finally there is this: once the HAs are connected to the phone, ALL media on my phone will only play through the HAs. The HAs are fine for listening to a phone conversation or person-to-person speech, but they really suck pretty badly at music playback. There is no bass response whatsoever, and the connection itself seems crankily, for lack of a better word.

A specific example: I have a cheap little bluetooth amp & speakers in the garage, and when I am out there I like to play music from my phone, and this has always worked with no problem in the past (Note that on my phone, the bluetooth connection to the cheap little amp gives me choices as to how the connection will behave (Phone calls? (Y/N), Media audio? (Y/N), Contact sharing? (Y/N)).

Once the Jabra app is connected, I can no longer use the cheap little amp, because ALL media and ALL calls go to my HAs unconditionally and with no controls or choices available to do otherwise. Shutting off the HAs wont solve the problem, and shutting down the app won’t solve the problem, I actually have to tell my phone to forget the forget (remove) the bluetooth connection entirely, before my media will play.

My local Costco has been unable to find a solution to this, other than to tell me that if I had an Iphone this wouldn’t be a problem. They may be right but there is no way I will buy an Iphone, so that is no help. I sent an email to Jabra itself explaining my issue, they responded back that they do not support the Enhance Pro HAs and that I should contact Costco, and the Costco web page has no useful info, and no helpline that I saw.

At this point I have the app shut down and disconnected, I consider the app to resemble a virus or malware rather than a usable piece of software, and I am debating whether to return the HAs to Costco.