Costco 2024 - Jabra Enhance Pro 20 vs Philips 9040

A correction here.
Under “minor annoyances”, I incorrectly said “5 chimes when the phone boots”. That should have been when the aids boot.
And I’d like to add I can now understand Alexa when HE speaks, and lyrics on songs that play are a bit clearer though not good. But my wife who has outstanding hearing complains about lyrics.

I may not have explained it well enough. I wanted to try out the Jabra. The HA tech wanted me instead to get the 9040. I told him no, not interested in the 9040 because of the recent rumors of the 9050, so if I got the 9040s they would be soon be replaced by a newer version.

Don’t intend to turn in the Jabra’s before 6 months, but could if I ultimately decide they are not for me. If the 9050’s came out tomorrow, I would still be trying to adjust to the Jabra’s. On the other hand, if the initial reports of the 9050 are over the top, I may consider them, but not certain of it at this point.

Hopefully that makes clearer sense.

Thanks, yes, it does.

Update: After 2 months of adjustments, multiple visits to Costco, wildly different gain adjustments, I am going to return the JEP 20s. Overall I am very disappointed in both the HAs and the experiences with the audi techs at a specific location (wildly different adjustments, conflicting advice, and lack of concerns about my issues (audi tech refused to look at my printed out list of issues I was having, and made adjustments anyway).

While the JEP 20s are finally adjusted well for quiet environments, they are sub-par in noisy environments (restaurants or even driving my car at highway speeds) and with intermittent (transient) noises, which are amplified rather than diminished in sound. Even opening a snack (plastic wrapper) is very jarring, with very loud noise sounds.

Combine this with the fact that my Android S24 (newest most powerful Samsung phone) is still not approved as a compatible device, I have had pairing / re-pairing / and more re-pairing issues.
I could go back to Costco for another adjustment, but frankly am tired of spending this much time trying to get these adjusted.

To top it off, the last visit I had to Costco revealed that my older HAs were set at only 80%! They are now adjusted to 110%, and seem to be working much better. Not as good as the JEP 20s in a quiet environment, but better (for me) in a noisy environment.

Will see how good the Costco return process is, as these are slightly over 2 months old.

Interesting to me, while I was in line at Costco for my last visit, the person behind me was returning his new HAs as well, and said that his old ones were better (for him) than the new ones.

Overall, I expect to give the market another year before trying another pair of HAs. When I do, I expect I will go to a different location with different audi techs.

@smcc said:

I may even buy a OTC hearing aid just as a stopgap measure for a few months or so.

Or you could pick up a used P90 on Ebay and program it yourself. You would need a Noahlink Wireless, however which you could also get on Ebay or Amazon. Just a thought as an alternative to an OTC.
Good hearing
Ray

When you have the energy to get back to the process of trying out new hearing aids, the Rextons at Costco are very good.

Slight Update:
As I returned the Jabra HAs, I am back to using my older Resound HAs. So, this is the basis for my FYI update below.
One of the comments in this thread is that I could go to a different Costco and work with a different HA tech, as I had a number of setting adjustments made by the original Costco on multiple visits. Actually did that this weekend, took awhile to get an appointment. The new HA tech made a number of adjustments to my original HAs, which greatly improved their performance, in both conversations and in noise. So, maybe many of my Jabra issues were the settings made at the original Costco, and not the HAs themselves.

@Johny1 said:

Will not pair with smart Bluetooth TV’s or and other device than phone. Need to buy TV streamer for plus $200

This is the TV’s issue tho, with the correct BLE codec you could do it, Samsung tv I believe some people have recommended.

You can can the call streaming into your HAs and use the phones microphone as it was intended. I believe they are waiting on a firmware update to make your Jabra “true hands free”

So you can check the volume on the app, plus I think you could change programs to get back to default value.

Yeah it’s unfortunate you’ve found these issues after you’ve brought them, a little bit of research here and online could of saved a bit of bother.

There’s a soft ware update for the pro20. I got it when I was at Costco.

9.35.1.1 . Maybe that would help you.

Good information, but first,

1. is there a way to find the version I now have on my Pro 20s? I’ve searched the app but had no luck.
2. can I download/install the upgrade myself?

Do you have the aids connected to the app. That’s the only way it shows up for me. It’s under “ONLINE SERVICES”

Mine doesn’t show any way to update either…

Does it show you what version software you have?

Yes, aids are connected to the app and BT.
Finding the software version was another question, but I assumed if I could find how to see if updates were available, I’d see the installed version.
No, I don’t know what version I have.