Resound Smart Fit download

tenkan, do you have a link to the most recent resound 2 2 update? i’ve been trying to download it for a couple of hours now and it seems to have stalled out halfway. the progress bar hasn’t budged in at least 30 minutes. thanks!

Hi there, yeah that’s strange, i wonder what’s stopping the install, do the old shutdown trick on your PC ( not a reboot but a complete shut down) and try again.

i had the same issue with previous updates thru the app (currently trying to download the 1.2gb 2.2 update 2 version). it takes multiple attempts before it’s finally successful. i wish it would resume the download instead of making you re-download the whole thing but i am happy just to have access at all.

just venting about the resound update in case you have any sway. did a complete shut down (vs restart) and opened resound only. went to the update tab and began downloading the 2.2 update 2 version. exactly the same as before. i’m 1.5 hrs in and the update is stalled a little over halfway (progress bar has been stopped between the n and g of “Downloading…” for over half an hour). is this typical for you as well?

I suspect your internet connection is so slow that the download times out at the Resound end. It normally takes me about a minute to download SmartFit 2.

it’s not too terrible at 100-200 mbps, and the zipped program only takes a few minutes to download. it’s the updating thru the program that is interminable at best, which is when it actually completes the download and update. it’s not the fastest internet, and it’s not super reliable, but i’ll be moving soon and have a better and faster connection. hopefully that will solve the problem.

Oh I see! Well the updating once it’s downloaded shouldn’t take more than a couple of minutes. I have done this twice recently.

I wonder whether something in your PC is preventing this from updating (a firewall perhaps). Are you sure there isn’t a message hiding in a screen behind the SmartFit screen (you can use alt tab to check).

I think the best way to do this in your circumstances is to exit SmartFit (just close the program) then download SmartFit again. You can use the same file location you used before, although you may find it looks a bit different when you get there. Then save the download to your desktop and unzip it to folder also on your desktop. Then run setup. The program installer will remove the old program without losing any of your data and then it will install the new program. You may be asked to agree to a NET framework update. Just say yes and it will install that. It should take just a couple of minutes or thereabouts to install everything. Good luck - it should be fine.

It’s perfectly fine to install on top of the existing version like this. That is what Resound tell you to do and I have done it myself many times.

Hi there @RuneSky great your giving DIY a go, do read the user guides as it’s very helpful for setting up the first time, and don’t forget you’ll need the Noahlink wireless programming device.

Hi tenkan,
Recently fitted with new Jabra Pro 30’s. I’ve purchased a NoahLink. Please let me know where I can find the latest Smart Fit program for Windows. -Thanks!

Hi, I am looking for the smart fit app for my resound vivia hearing aids. Thank you!

Thank you so much. It will be such a relief to be able to make small adjustments without having to wait weeks for an audiologist appointment.

Hello,

I use ReSound Omnia 9 headphones and I want to customize the settings myself. I also have a Noalibk Wireless 2 device, but I realized I need to download the ReSound Smart Fit app to connect to my headphones. Could you please provide a link?

Hello,

I use ReSound Omnia 9 headphones and I want to customize the settings myself. I also have a Noalibk Wireless 2 device, but I realized I need to download the ReSound Smart Fit app to connect to my headphones. Could you please provide a link?

Please check your PM for the software.