I have the Jabra Enhance Pro 20 and I’ve had nothing but problems with them. The Android app freezes and I have to restart the phone. Also, periodically I lose audio on one side or the other. I don’t know if it’s a software issue or a hardware issue. Ten days after I got my Jabra’s (January 25th) the right one stopped working and had to be replaced. Now the left one isn’t working at all. Jabra phone support is a joke. They just tell you to go to Costco. I’m done with these. I’m taking them back to Costco and getting Phillips.
I have the Jabra Enhance Pro 20 and I’ve had nothing but problems with them.
@booch, I am sorry to hear that you are having so much difficulty with your hearing aids, the app, and Bluetooth on your Galaxy S24. And both going bad, WOW.
I have the same setup but with the S23. My partner has the S24 and the Jabras as well. I really like my setup and I have not had hardware problems with my HAs but my partner did have a defective PhoneClip+.
I have had some of the same software issues as you but I have found quick workarounds that don’t bother me so much… overall I feel like I have had good stability with my HAs since I turned off in my Bluetooth HA settings. But I get it. It can be frustrating.
The Android app freezes and I have to restart the phone.
I have had this happen twice of recent. I click on the bottom button of the phone screen to get into my running apps. I either hit ‘close all’ or I swipe to the right to find the EnhancePro app and swipe up to close just it. Then I restart the app. I do not need to restart the phone, which takes some time.
Also, periodically I lose audio on one side or the other. I don’t know if it’s a software issue or a hardware issue.
This seems to be a Bluetooth issue. I go into Settings - Connections - Bluetooth and stop and restart it. I do this when I loose audio in any ear or all ears even. This is quick and simple for me now and it does not happen for me a lot.
I’ve had other issues. They keep disconnecting from my Samsung Galaxy S24 Android phone. It’s easily fixed by restarting the phone, but it’s annoying.
This seems to be a Bluetooth issue as well. I go into Settings - Connections - Bluetooth. Then select the settings wheel next to your HAs. At the bottom of the screen is the disconnect/reconnect switch. Tap that twice to reconnect. This is quick and for me now as well. It happens for me even less.
Ten days after I got my Jabra’s (January 25th) the right one stopped working and had to be replaced. Now the left one isn’t working at all. Jabra phone support is a joke. They just tell you to go to Costco. I’m done with these. I’m taking them back to Costco and getting Phillips.
Again wow. I hope you get better luck with the Phillips 9040s.
Bluetooth can be frustrating on Android with HAs.
Phonak has the best results… The least amount of fiddleing with Bluetooth… Usually because they use the older Bluetooth 4.2 protocol which has the side effect of draining the batteries faster.
I would have to use non rechargeable batteries for Phonak HAs. My partner had rechargeable Phonak KS10s and had to take them out to recharge during the day. She also can hear a lot better with the Jabras. I personally would not want that.
My Jabras last all day with a large amount of streaming music, YouTube and phone calls. I have used the rechargeable case for a 3 day trip without plugging them in. They work well for me. Trade offs…I guess.
I would make sure that they set the hearing aids to automatically step up the gain as you get use to wearing the hearing aids.
That is apparently one of Dr. Cliff’s pet peeves with Costco, in that folks are not getting the full amount of gain that their and programming software says they should have to get the full benefit of a hearing aid.
Don’t be afraid to ask for adjustments. Note these hearing aids can be programmed remotely, So if you and your hearing fitter are computer savvy, this can save you a trip to the store.
You can also sign up for a free account to audiologyonline. From there you may be able to watch a video on the different programming settings that your hearing aid fitting can try for your brand of hearing aid.
Here is one for Resound. I believe Jabra uses the same software.
This is your first hearing aid? There is an adjustment period, so give yourself time to get used to them.
I would have no problem trying any of the three. All great companies and aids.
Just personally, if it was me walking in there, I would try the Phillips first. It is a related company to Oticon, and i consider Phonak and Oticon the top two companies for severe hearing loss. But i did well in the past with Resound (Jabra) and Rexton (Signia).
I got my Phillips hearing aids on June 5. So far I’ve had no Bluetooth connection issues with my Samsung S24 phone, like I did with the Jabra.
They are easier to turn on and turn off. You don’t have to press the buttons on the hearing aids as long as you do on the Jabra.
There are three programs, General, Speech in Noise, and TV Adapter. The Costco hearing aid specialist said they could load more programs but preferred to keep things simple. I agree.
It was much easier to set up the TV streamer on the Phillips, compared to the Jabra.
Im ready to return my Jabra’s. One aid keeps shifting sounds and losing high freqs and bt keeps unpairing, not just a bad connection but fully unpairs. My Resound One’s are more stable and dont have this strange shifting sounds.
How do the aids compare as far as sound and comprehension. Also how are they in noisy environments? If bt wasnt an issue which aid would you choose? Tnx
What kind of phone do you have? The Bluetooth on my Jabra’s kept disconnecting from my Android phone (Samsung Galaxy S24). I switched to Philips and don’t have that problem anymore. The Jabra didn’t do well in noisy places like restaurants. I haven’t had a chance to test the Philips in a restaurant yet.
I have a Samsung S20. Its wonky with my Resound One’s also.
I am interested in your comparison between the Phillips and the Jabra since im ready to return these. I hate the shifting sounds and strange suppression of some sounds at various times. I am now using the Outdoor program instead of the All Around because of this. At least the directionality stays constant.
Do you prefer the Phillips?
I just got my hair cut much shorter than usual and the wind noise is atrocious. Its so bad that just moving my head creates wind noise. Tnx
I might be mistaken, but I recently read a Costco ad which “I believe” offered a FREE Phillips TV Streamer to anyone who purchased a new Phillips 9050.
I the Phillips TV streamer. I use it more than any other feature. It was very easy to set up, much easier than the Jabra. I’m even able to use it with my TV soundbar, by buying an optical audio spliter. One quirk I discovered is whenever I use my phone while watching TV, and a text message or other app notification comes in, the TV audio will cut out for a few seconds. Very annoying. But if I turn the Bluetooth off I can still hear the audio without interruption, which makes absolutely no sense, but that’s how it works.
It’s best to use it when watching TV by yourself. You can turn the volume on the TV all the way down, so your hearing aids are not picking up the TV sound and the streamer sound at the same time. It’s a better quality sound, IMO. But it works okay if you’re watching TV with someone else and have the TV volume turned up so they can hear.
So give it a try. If you don’t like it you can always return to Costco.
the Phillips TV streamer. I use it more than any other feature. It was very easy to set up, much easier than the Jabra. I’m even able to use it with my TV soundbar, by buying an optical audio spliter. One quirk I discovered is whenever I use my phone while watching TV, and a text message or other app notification comes in, the TV audio will cut out for a few seconds. Very annoying. But if I turn the Bluetooth off I can still hear the audio without interruption, which makes absolutely no sense, but that’s how it works.