Skip to content
HearingTracker
Log in

I cannot get sound from my tv connector when trying to watch a dvd

This topic is closed.

9 replies511 viewsLast reply

Link to this topic

I have a tvconnector for my Phonak hearing aids. It works perfectly when I am watching tv but when I want to watch a dvd I get no sound. Sat tv is on HDMI 1 and dvd is on HDMI 2.

7 people in this conversation1 min readJump to latest

How is your TV adapter connected to the TV?
I have Oticon aids and the Oticon TV adapter, my TV is connected to the adapter by way of an audio fiber optical cable. I have a DVD, a DVR and even the internet connected to my TV and have no issues with sound to my aids.

Look at the little light on the streamer- when green, it is receiving and transmitting sound.

Edited

@ Dbalf01
This is from page 21 of the phonak tv connector manual.
This must be done in the DVD player sound settings :

Switch to Dolby Audio™ or
stereo (PCM) audio format in the
audio settings of your source (e.g. TV).
If this is not possible, use the analog
(3.5 mm jack) audio cable instead.

https://www.phonak.com/content/dam/phonak/HQ/en/solution/accessories/phonak_tv_connector/documents/user_guide_tv_connector_029-0737.pdf3

I suspect changing the sound output on the dvd player would have done it as well, as GrayGhost mentioned.
Also, what version of tv connector do you have? The version with the buttons on top should work with Dolby. No buttons needs non-Dolby. The one with buttons can take either.

Related discussions