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Please Help: UNDER-Whelming Performance from Phonak Roger On iN V2

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Edited

In reply to @Gene_Arden

I’m quite surprised they were willing to mess with it since it’s not “theirs” but on the good side if you educate yourself you can probably direct them to make appropriate changes without having to go the route.

Edited

When the Dual Adaptive is better than Standard Adaptive? Does it need to be tried by trial and error? @Neville? @Psych1? @RogerPM?

In reply to @Gene_Arden

By useless, do you mean the PartnerMic doesnt connect to your hearing aids, or it just sounds different?
If you need to reconnect it, you just need to short press the little chain link icon on the partnermic when it is switched on close to your hearing aids, and it should re-establish a connection.
If unsatisfied with the sound quality they can always roll back your settings, but yes, it requires another appointment.

In reply to @Bimodal_user

I tend to default to dual mode, though it’s not the software default you have to switch into it.

@Gene_Arden said:

But also, she jacked-up (overwrote) the perfectly working PartnerMic program

That’s odd. What else did you ask them to do? If they aren’t careful, changes they make in the other programs can proliferate into the partner mic program.

Was it Costco who set them previously? It would be very quick to roll you back to previous settings if so. Just call and see if you can drop by and have them do that.

Lots of good suggestions here for tweaking the Roger settings. Try to elevate it on the table too, on a cup or napkin holder. But presenter>pointing>table. Depending on the level of noise in the restaurant, table mode might not cut it. But it does sound like there are still adjustments that could be made. Would be useful to know what your was. Are you ? Was there ?

Edited

In reply to @bigaltavista

@bigaltavista said:

(4) like all streaming programs, Rogerdirect has a low frequency boost which can result in the perception of more noise when using the Roger microphone. It may benefit you to have them reduce that low frequency boost manually, but reducing the gain on the lower frequency channels for that roger direct program only.

I shall look into this. The Roger I have do tend to “honk” a bit with mid range.

I’ve done the PRO reports, which show all the gain settings for Autosense elements, and all streaming settings.

When using a “streaming plus mic”, do the aids usually use “calm situation” as the mic element?

Peter

Edited

In reply to @bigaltavista

The PartnerMic is still connected. But the speaker’s voice cuts in and out. Wide swings in both volume and clarity on a second-by-second basis.

I don’t know if there’s an original PartnerMic program to roll-back to. I just self-paired the PartnerMic to my hearing aids. And it was amazing! It just worked. Beautifully, straight out of the box!

And now, it’s an 18 gram object of contempt.

18 Grams

In reply to @Gene_Arden

You’re welcome. Maybe that info will help you:

Screenshot_20240731_211735_OneDrive
Screenshot_20240731_211907_OneDrive

On the forum there was thread about above:

Phonak Roger - Adaptive Gain vs Easy Gain
I came across this yesterday and after trying to find more info on google, it wasn’t really coming up with anything. Does adaptive gain happen on 02 receivers as that’s what I’ve got? Also what’s the difference between adaptive gain and the easy gain feature? [image]

In reply to @PeterH

That’s actually a great question which I don’t have a firm answer for.

  • RogerDirect programs have the ability for the audiologist to set the microphone on or off, as well as which type of directional mode it is to use when the program is active
  • PartnerMic programs however only allow the audiologist to set the microphone on or off.

My assumption is that the PartnerMic program is limited to using an omnidirectional setting for the mic element, which has historically been the default microphone element mode for streaming programs in previous Phonak hearing aid generations.

In reply to @Neville

@Gene_Arden said:

But the speaker’s voice cuts in and out. Wide swings in both volume and clarity on a second-by-second basis.

@Neville said:

Oh that’s odd. Have you tried just reconnecting?

Thank you for suggesting! I just re-paired the PartnerMic with my hearing aids.

I’ll know more after using the PartnerMic again this Sunday in a public speaking venue.

Perhaps that re-pairing will return the PartnerMic to its default settings that worked so well previously.

I have experienced issues with Roger on several times where a number of odd things were happening, the most obvious to me being that the audio went to mono. These were fixed by resetting the Roger and then connecting the hearing aids again like the Roger was new. You press the function button and the connect pairing button together for about 10 seconds. Then after it wakes up again you use the connect button again. I don’t know if this would apply or even how to reset your partner mic, but it might be worth a browse in the manual.

Best wishes.

WH

Edited

Unpairing the PartnerMic appears to be an undocumented feature. Not mentioned in below docs anyway…

However, the following steps worked for me this morning. Perhaps the sequence was mentioned in a YouTube video. I can’t recall the exact source.

  1. Turn off PartnerMic
  2. While holding down the Pairing Button, turn on the PartnerMic
  3. Continue holding the Pairing Button for 10 seconds
  4. Previously paired hearing aids are now removed from the PartnerMic

Phonak PartnerMic Technical Data.pdf (449.5 KB)
Phonak PartnerMic User Guide (2022).pdf (3.9 MB)
Phonak PartnerMic Quick setup guide (2019).pdf (588.4 KB)

In reply to @Gene_Arden

You got a lot of great suggestions here, and I just want to add that I TOTALLY empathize with your experience. I have TWO (redundant) Roger V2 mics which I was forced to buy cuz I have TWO (redundant) rechargeable Phonak Lumity Life aids. I only get about 15 hrs/day on a single charge, so that’s why I needed the TWO pairs of all this stuff.

Well, flash forward and now I have the Phonak Lumity Life 312 battery aids. I’ve got that paired + connected to the V2 mic and like you, have found on numerous occasions in a variety of environments that the V2 seems to just amplify noise in a crappy sound quality. It DOES indeed help to MUTE the aids and just have the Roger supplying the sound. But! It’s even better to shut the V2 off completely, put it in my purse and put my aids into “Speech in Loud Noise”. Not only that, but without even changing the program on my aids, they do a very good job of muting down the distracting ambient sound and letting me hear speech better.

It’s trial and error. I think a patient and very talented audiologist is KEY to getting the most out of our Phonak aids + accessories. Good luck to you as you implement some suggestions and return to Costco to get things re-set the way you want them. It’s too bad that even as aids become more powerful and improve speech comprehension, they become SO MUCH more complicated to set up and actually use. When to use the mic, when to use a dedicated program. That’s the question!

Thank you! Given my degree of hearing loss (severe to profound), I really have NO business dinking around with Costco anyway.

Time to find a real and bite the financial bullet, I suppose!

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