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Oticon app not working

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Hi, I have a relative with Oticon hearing aids who uses the app to change the settings. The app has suddenly stopped communicating with the hearing aids, but looks fine in itself. I would appreciate basic troubleshooting steps to pass on to try and fix this. I would usually delete and reinstall the app then repair the aids. Does this cover it?

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I don’t know. I looked at it but then they seemed to get logged out and couldn’t get back in. Is there a login for it and could it have stopped working due to needing app updating?

Edited

More than likely need to either reboot the phone, or forget the aids and pair the aids again after rebooting the phone. It also depends on tje phone. One simple thing is to disable Bluetooth on the phone and then wait about 15 seconds then enable the Bluetooth

The older (first) app Oticon On was outphased a year ago , and may work anymore.
You need to install the successor app Oticon Companion from app-store.

see discussion here Oticon On vs Oticon Companion

Oticon On vs Oticon Companion
The Oticon On app will be retired in September 2023 and you’ll be notified to install the Oticon Companion on your smartphone. Here is the full update from Oticon. This is the content from the Website: Oticon ON App Discontinued The Oticon ON smartphone app has served Oticon users well for several years, but it is time to say goodbye. ON app is not compatible with the upcoming iPhone iOS17 release, so it will soon be phased out. What does this mean for you? 8th September 2023 - All ON app …
@tinkyp said:

relative with Oticon hearing aids

could be that the Oticon hearing aids need a firmware update too.
Your relative should ask his/her hearing aid specialist, if the aids need a new firmware.

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