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Phonak Audeo Yes IV's sound drops off

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I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes ’s.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it’s early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.

15 people in this conversation13 min readJump to latest

Does it happen in modes other than Bluetooth, Music or Phone for instance?

I am wondering if some kind of noise-cancellation software is wrongly set up. I have no expertise in this though, and I have not had any similar problems with my Yes IXs.

I assume you have excluded your right ear itself as a cause?

@English said:

I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes HA’s.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it’s early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.

What you are describing is something I have difficulty with too. My audi has changed my settings twice and each time it is a bit better, but I think there is something that we are missing. Is it sound recover…noise cancellation…what? If water is running or the kettle is boiling I cannot hear voices, TV or radio (things I want to hear at the moment). I am certain it is a setting. When I next see my audi, I will find out what he has been changing and hopefully it can be reduced further. I will let you know if I have joy.

it has happened twice to my Yes Vs. once on the right side. then left. Went to the audi and he cant explain it. sometimes its muted, as u say, sometimes its total cut off. My audi has reported this to the Phonak rep, and they will replace it if it happens again. i suspect its programming, cos it happens on both sides. the chances of hardware failure on both sides simultaneously i believe seems to me would be really rare.

I hope Phonak is aware of this problem, even though it may be audi-related.
very possible i guess because they are not really familiar with these new products.

good luck

@English said:

I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes HA’s.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it’s early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.

In reply to @Confused

In the phonak software there is an icon in the manual setting window called (insight). With your aids connected you can click this icon and see real-time which of the autopilot Edit: (its now called soundflow) programs your aids are switching to, compared to the sounds you are hearing. If you were to even just listen to a tv while in this software mode… It graphically shows program switching, noise cancellation at what frequencies and how much, which directions the mic are attenuating. If the aids are switching to the comfort in noise program to often to easily??
Or perhaps ask for a manual custom program with a lowered amount of noise cancellation and switch to that when the problem occurs, just to verify a cause.
Edit: Insight also has a feature showing a real-time graph that shows you the level of sound with the gain applied over layed on your hearing level and audible range. If you dispenser looked at this stuff when the problem was occurring it would show up.

Here are a couple of things which might help to some of described here. However, what I write about is not a total cut off which I believe would need repairing. If your aids have changed to music program, Phonak’s music program reduces soft (distant) sounds when a loud (close) sound comes in. For example I can’t use music program when washing dishes and listening to music, because when the dishes clash music would cut off. One can go around it by using a custom (unconnected) program which is based either on calm situations or speech in noise, neither of these programs does that cutting off. They work well with music if the feedback phase inverter (whistleblock) has been set off from that program. If I recall right comfort in noise program does the same than music program. My aids are Phonak Savia. What comes to water running, I remember an experience that when water started to run next to me, the automatic program changed to some other program which I couldn’t hear as well with. I have a “reverse loss” and I was explained that it could be that some automatic functions may not be the best for my hearing loss. I started to use a custom program specifically tuned for me, and such problems were gone.

Kind regards,

Leia

Thank you to all. I will put these suggestions to my Audi. I too think it is a programming error or something similar, but that makes me think "well why not just carbon copy the the left as there is no problem with that.

I had no problem yesterday till I left the house and it cut off in seconds, gradually it came back on then off. Later in the day in the house things were ok while watching a tv program it went of for ages. Missed half the dialogue as it’s hard to hear with just the one HA working.

I am almost certain it is the autopilot mode that causes this problem so I might try to have some manual overide setting to see if this is the case.

i will let you know.

Get your Aud to make the aid more linear (Lower the compression) Then It won’t be trying to compress every little noise that it thinks is unwanted.

You can do that in Manual fine tuning

My Audi seems baffled by this. As am I. If the software settings for both ’s are the same why should only the right HA have the sound problem?
He mentioned that all The HA’s are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice but can there not be something wrong with Phonaks approach to this that is causing this intermittent fault.
I now have to wait for my 3rd HA fitting on the right side in the hope that it will clear things up. (there is also a blue tooth problem that should go away with a new HA)

Its the old story… he more complicated you make something, the more there is to go wrong. I can live with that:cool:

In reply to @WyldeRhoads

i dont think making it more linear is the solution here. afterall, this problem is not happening because of the loss of what is expected from the aid - its clearly a software issue because ive had it with several clients wearing audeo’s and no other aid.

Possible may be related to changing the autopilot preference setting, if this has been done. As i did change this to give speech in noise preference. Doesnt really explain the problem, but having change it back seems to have addressed the issue. SO CHECK THAT.

Or it may be going into comfort setting more too easy and bringing the volume of everything down. In which case the gain for this setting can be increased and then have a mypilot for more control in these envirnments.

Having said this, im still trying to get Phonak to be more forthcoming with solutions, as all i really get is, sorry not heard of this one. So i keep telling them to look on here!

In reply to @English

@English said:

My Audi seems baffled by this. As am I. If the software settings for both HA’s are the same why should only the right HA have the sound problem?
He mentioned that all The HA’s are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice but can there not be something wrong with Phonaks approach to this that is causing this intermittent fault.
I now have to wait for my 3rd HA fitting on the right side in the hope that it will clear things up. (there is also a blue tooth problem that should go away with a new HA)

Its the old story… he more complicated you make something, the more there is to go wrong. I can live with that:cool:

Why not try the left aid on the right ear (or vice versa for that matter) or program two profiles for you, both “left”, but one actually programmed for the right (without letting the software know)? This way you should be able to troubleshoot if it is your ear “Fading out” (middle ear or other ear related issues) or a software or a hardware fault.

I am now onto my 3rd for my right ear. This one is even worse cos I do not think the settings are right at all. I now have to turn the volume up full to hear anything. There is a lot of good advice here but trying to put that advice into practice is almost impossible when you have to rely on an Audi who is always on the phone to some Phonak technician every time he visits me. I would really love to get at the softwear myself to make adjustments.
After all I can hear the sounds It’s my ear and I know what I want to hear, but I have no access.
It seems I may have to try and find another Audi who is prepared to be more helpful.

There is no doubt in my mind that the problem is a one of adjustment. I am not an idiot I could make a few changes myself. For me I would forgo all the extra programs in that ear and revert to a simple HA setting with basic noise control then build up from there. Then i could gradually identify what causes the problem.
BUT we do not have that luxury so I am wasting my money on one HA and becoming very depressed every time it decides to do it’s own thing mid conversation. I just have to stand here like a dummy pretending to hear:mad:

I tried moving the HA to the other ear and it is not my ear that is at fault.

I know this thing can work but I have no power to make it happen. To me this is wrong. With an item as personal as this the user should have some control!

I am in my second week of trialing the Phonak Audeo Yes IX and a few days ago, the left aid stopped working. If I let it sit for a day or so, then put a new battery in, it will work for maybe an hour, then die out again. I have had no problems at all with the right ear and find all other aspects of this aid to be superior.

In reply to @WyldeRhoads

My problems have not been solved. inspite of having the left side transmitter replaced, the left side is now totally muted (again). the right side is ok most of the time. i am now certain it is the software. i will request the audi to re set to default or de-activate the comfort in noise programe (i think) which i believe is the culprit after reading what others have wrote in this forum. there was one instance when full sensitivity came back for a second then went back mute or very soft (left side). Now even after switching it off and on again, the sound level is very soft.

these IXs are the second set (replacement by Phonak of my first set of YES Vs) due to the power/sound loss issue.

how come not more of us are experiencing this??

In reply to @Terri

@Terri said:

I am in my second week of trialing the Phonak Audeo Yes IX and a few days ago, the left aid stopped working. If I let it sit for a day or so, then put a new battery in, it will work for maybe an hour, then die out again. I have had no problems at all with the right ear and find all other aspects of this aid to be superior.

this was exactly what i have experienced terri. now, i wished Phonak has a permanent, workable solution. and if they are working on a solution, to let us know. As of now, there is total silence on their part.

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