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Phonak Audeo Yes IV's sound drops off

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He mentioned that all The ’s are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice

Your audi is incorrect.

Only a few Siemens hearing aids have ever been ‘handed’ … because they had mikes on one SIDE of the aid body, so you had to order a Left or a Right model.

Anyway, how the heck can you ‘design a hearing aid to be left fitting’ ???

I receive hearing aids with both left & right defaults … it depends on what the last factory test software was loaded.

I started having the same issue yesterday with my Naida 5’s.
It cuts out and then comes back and is very frustrating.

Now today I have no trouble with the left hearing aid. I was
able to get an appt this morning so think I will still go to see
what they say.

This is the first problem that I’ve had , otherwise I’v e been very happy with
these new aids.

Hope this is figured out so we can all hear like we should.

I had an appt at the hearing aid place and they dried out my Naida 5 hearing aids
and changed the filters and no change in the left hearing aid.

Then he checked on the computer with the hearing aid connected and
did something to the compression but still no change in the left hearing aid.

It continues to cut out and also makes a popping noise but I’m the only one who hears
it. The audi and the tech listened and they didn’t hear it , so frustrating.

So my next step is to keep them this weekend and then return the left
one on monday and they will send it to phonak for repair.

I asked and the audio said I was his first customer that had this happen
to them that owns the naida 5’s. :frowning:

It’s very frustrating , I"m wearing it for now but I’m not happy.

Sorry for the two post in a row. I started a new thread in the digital section
before I realized this thread was here , so sorry.

Just an update.

My third Right now and problem is not as bad but has not gone away. Problem is you begin to get complacent with it (until you are in the middle of a conversation and you are suddenly deaf in one ear!!!)
So when I next see my Audi I am going to lose everything but the basic functions in that HA , up the gain a bit and start from there.

Come on Phonak there is a big problem here and you lot are burying your head in the sand cos as far as you are concerned it is a problem for the Audi.

I think a bit of research and a generic fix is required.

I’ll be back.

Thanks to everyone who has added to this… The more we get he better the understanding. You’ve been great!

In reply to @EnglishDispenser

@EnglishDispenser said:

Your audi is incorrect.

Only a few Siemens hearing aids have ever been ‘handed’ … because they had mikes on one SIDE of the aid body, so you had to order a Left or a Right model.

Anyway, how the heck can you ‘design a hearing aid to be left fitting’ ???

I receive hearing aids with both left & right defaults … it depends on what the last factory test software was loaded.

If you can get left or right defaults, could this not be the problem… give a person 2 left defaults & get problems with the right and give a person 2 right defaults and get a left HA problem??

May be worth looking into some time.

i am out of the country at the moment and have stopped using the for now until i get back. i hate it when the IXs fade out and are useless to me, when i’m working. i am sure its the software, cos these are my second pair. first the Vs, then the IXs. the worst part is its intermittent and hard to replicate in the audi’s office. i suppose the combination of environment, usage and what not makes it so complex, that triggers the fault.
i am waiting for some sort of response from Phonak officially.

I agree. It is a lot of money to spend only to be disappointed yet again. There has to be a solution.
Tops marks for the blue tooth function, now that I have a Jabra hub at work I am now fully effective again and do not feel like I am not earning my crust.

But it is hard to explain to my mates why I can hear perfectly well on the phone now but have to keep asking them to repeat things. (Shakes fist at Phonak)

Why is it that i can be sitting in an environment that does not change at all then suddenly the fades out Eh? (pun intended):confused:

Looks like we’re on our own for now. By process of elimination, i will reset everything to factory setting, have minimal basic functions and see if problems go away. I will do this once i return home to my country and see the audi.
I am beginning to think that the fault lies with the audi’s unfamiliarity with using the right settings for the . this explains why some of us have these problems while others dont. So, the problem is not the design or software per se, but rather how the settings were configured.
Maybe its time for audis who have not encountered similar problems to share their info :slight_smile:

So to will I be having mine set to basic. I must wait till after my vacation so it will be a few weeks to get any results worth reporting. We may find a solution with a lot of luck.

In reply to @English

@English said:

Just an update.

My third Right HA now and problem is not as bad but has not gone away. Problem is you begin to get complacent with it (until you are in the middle of a conversation and you are suddenly deaf in one ear!!!)
So when I next see my Audi I am going to lose everything but the basic functions in that HA , up the gain a bit and start from there.

Come on Phonak there is a big problem here and you lot are burying your head in the sand cos as far as you are concerned it is a problem for the Audi.

I think a bit of research and a generic fix is required.

I’ll be back.

Thanks to everyone who has added to this… The more we get he better the understanding. You’ve been great!

Yeah I have got exact the same problem (and even more). It’s really a pain :mad:

Now I’m waiting for the custom-made shells, because I had the plastic tips at first, but that turned out to be terrible. I hope with these custom-made shells it will get better.
After that, we’re gonna have to check the software configuration again, cos sounds being cut off is wrong. It happens to me mostly when I look down with my head or when I’m chewing food. And that lasts until I put them out, turn it off, leave it a while and put them in again. :mad:

I had the same problem with my Exelias & I think it was a software/programming problem, but I also got 3 new hearing aids as Phonak didn’t seem to be bothered with trying to find out what the problem was they just kep sending replacements until the problem was fixed, so I don’t know for sure what (if anything) fixed it, might have been a faulty aid.

Now they just cut out when I use the phone (landline), when I hang up one ear will go dead & I have to switch the aid off to reset it & quite often change the battery, even if it’s a new one.

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