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Strange situation

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I have a strange feeling. If you remove the left device, I have a good hearing of the device. If you remove the right device, I have a hearing with the left device lower. It seems that when I speak it is unbalanced when use the two . I don’t know what happened

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Are your volume levels L&R the same in the App as your device may keep its volume settings when turned on and off.

I’ve already been to the clinic, and they said that the left receiver was damaged, probably due to humidity. It’s winter here in Portugal. But how to prevent this situation?

Edited

Have you provider run the hearing aid in the HIT box / check your ear canal / do a new / do again (although I know it’s hard to find someone with the knowledge to do so in Portugal as they’re more audiologist clinicians than hearing aid fitters).

To prevent humidity, you can buy a Dry Cap UV 3.1 and put it over your charger every night.

Oddly I can perhaps relate. I have Phonak aids, and have always found that if I take the LEFT aid out, the volume going into the RIGHT aid seems noticeably softer. But if I take the RIGHT aid out, the LEFT aid volume is absolutely A-OK.

I wondered if it could be related to the “master” aid - the one which communicates with the other aid and controls the button presses for program change & volume for both aids simultaneously. Perhaps one of these aids is the “master” and that could impact the volume going into the aid if you remove one of them.

You’re not imagining this. It seems to be my situation, too.

@bestme said:

Dry Cap UV

Are you referring to THIS device: https://www.amazon.com/Flow-Med-Dry-Cap-Electronic-Rechargeable/dp/B07Z4XYBTM4

I’m guessing that you did the RIGHT thing, cuz if you’re in a hospital for any length of time, you’d want to keep both the charger AND your aids sanitized!

That is AGAIN one of the many reasons why I prefer simple battery-powered aids like my Phonak Lumity Life 312s. I’d merely need THIS smaller UV sanitizer in a hospital:
https://www.amazon.com/PerfectDry-Dehumidifier-Accessory-Ultraviolet-Amplifiers/dp/B096BMPS64?psc=1&pd_rd_w=1tptT&content-id=amzn1.sym.ea1d9533-fbb7-4608-bb6f-bfdceb6f6336&pf_rd_p=ea1d9533-fbb7-4608-bb6f-bfdceb6f6336&pf_rd_r=DGKT0G2NNG2S2V75RX8M&pd_rd_wg=miXs3&pd_rd_r=8ed78ce1-3be4-4d80-ad6a-316ba53d0353&ref_=sspa_dk_detail_1&sp_csd=d2lkZ2V0TmFtZT1zcF9kZXRhaWxfdGhlbWF0aWM=4

I place those aids in this device every single night. It’s simply not worth exposing an important medical device to HOURS and HOURS of virus, bacteria and germs in a public place like the hospital.

For that matter, I’d insist on wearing my AirTamer right in the bed there: https://www.airtamer.com/product-category/personal-air-purifiers/7

I wear this AirTamer whenever I have a doc’s app’t - waiting room FULL of people transmitting who-knows-what-all.

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