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Firmware and software update

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I asked my first audiologist about updates.
She told me if there are updates they are automatically applied to the aids when they are connected to the computer.
I’ve never been told they were updated.
I’m not convinced they know if there are updates.

@freezerman404 said:

She told me if there are updates they are automatically applied to the aids when they are connected to the computer.

Actually it’s a manual process, they get a pop up asking it you want to apply the update before installing to the

I think no one ever asked her that before.
She either didn’t know what else to say are that’s what she was told.

In reply to @tenkan

Indeed, they can be ignored if there’s no reason to ‘bump’ the aids to the next level. Some clients don’t ‘need’ it if they aren’t experiencing issues and aren’t phone connected.

But if they fix or upgrade or remove bugs I’d like them implemented. I’d like to be informed as a user. If we are not we live in HA ignorance.

the Paradise/costco copy had issues. The lumity charger had operating system updates.

Phonak listens. They provide a new receiver with old usable waxguards. I have the new 5.0 power Paradise receiver. The old 4.0 receiver was terrible and affected my hearing for 3 years.

I found out it was available on this forum.

I’m grateful. Keep up the good work.

@DaveL said:

But if they fix or upgrade or remove bugs I’d like them implemented. I’d like to be informed as a HA user. If we are not we live in HA ignorance.

Yes, agreed: unless you get to a situation where you get (especially older Android) phones ‘written out’ of newer protocols, which I have experienced. The answer for a couple of users was to update their phones. At that point, I stopped updating absolutely everything routinely on annual checks, unless I’d found out exactly what the user had connected the aids to AND how critical that connection was for their daily needs.

Heading blindly towards the bleeding edge isn’t always the best, especially when you assess the actual communication dependencies of your client. Leaving them stranded; either financially or in terms of their existing available channel is a bit of a no no.

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