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Password resetting does not work

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It’s been a little while since I last logged-in, last time was likely in october or november 2024, in any case before the forum software change.
Today, I tried logging-in to no avail, it didn’t accept my old password, nor I’m able to change the password.
The password re-setting form says that my new password is OK, I click on change password, and nothing seems to happen. The login form keeps saying “Incorrect username, email or password”
I tried with 3 different browsers, just in case…

I’m only able to login thanks to the “email me a login link” feature.
I also tried once logged in this way. Didn’t work.

5 people in this conversation2 min readJump to latest

just start over. New account with new name. That works, it’s what I did after trying everything else.

I just reset mine, no issues. My guess is their email was on the suppression list from either a previous spam report they made against one of our emails or an ISP block. We can reset these locally so people can always write in to support@hearingtracker.com and we’ll help them get back online with their old accounts by removing them from the suppressions list. That list is in place to ensure we don’t email anyone who marked our emails as spam.

I had to setup a new account because my old email address is not accessible any more.

I have finally succeeded in changing my password.
The issue was that, up until now, a message after submitting the password about it having too many similar characters wasn’t being shown for some reason, therefore my new password wasn’t being accepted by the server but I wasn’t informed about it. Once I could see the message I tried a more complex password and all went well.

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