Bluetooth quit working on Samsung Galaxy S24

Update–Got my Samsung Galaxy S24 a few days ago and pretty instantly had 2 way hands-free calling! My husband says he has never heard me more clearly on calls! It’s been a one year pursuit, but I’m glad I made the move.

@PacaDoc What HA’s you have? What software version on the phone? Lucky you

Meanwhile, today my S24 popped up with the “new updated ready to install” notification… but alas, its only security updates… Probably need to wait another month now …

It looks like the S24 phones will get OneUI7 the by the end of this month. The S23 possibly by the end of this month but more likely in March

Follow up on my new S25. Good news to report. While I would have given my previous experience with the Jabra Enhance Pro 20 a grade of C- which was an improvement from an F when I first got them early in 2024, I would now give them a solid B+. I now only need to reset them once a day when the phone call won’t transfer to the hearing aid. The streaming is near perfect for my podcasts while walking. I have yet tryout answering a call while listening to a livestream. I do wonder how much of the improvement is due to the faster chip processing and design and how much is software tweaking. The only bad news on my S25 is that my set has a charging problem (won’t charge on USB-C unless the plug goine into the power supply is in the correct direction. I am hoping they can get a firmware fix rolled out in a month. The bottom line for me is they are now good enough so that I will stick with them until some of the newer technology that was rolled out at CES2025 matures and drops in price over the coming year. I will be interested to hear if the problems on your S24 are minimized when you get the the new ONE UI 7.0 later this month (hopefully).

Good to know. thanks @Frank_G.

@Frank_G said:

@studeimus Last night when I went in to look up my firmware version the app would not display it, This morning I tried the same thing and I was presented with a new privacy agreement to sign, after which it seems to be working. I can confirm that my most recent firmware update was to 9.68.1.1, which I believe occurred around November of last year.

My question is directed to both @Frank_G & @studeimus

Where are you finding the firmware version?

When I look at My Enhance Pro app. under My Enhance Pro there is a Hearing aid software updates tab. That shows me the current software version.

When I select More under App version, it shows me the “current app version”.

I’m wondering if anybody that uses the SmartFit software could compare those versions that show in the app if they match the “firmware” version shown in the software. This video shows the firmware just below the serial number at about the time of 16:51.

@HalfEar said:

Oddly, enabling the Bluetooth HCI snoop log has resulted in far fewer disconnects. I don’t know if that has any bearing, but I’ll mention it with my submission

Keep us posted, would be interesting to see what the outcome is.

@user408 said:

With the January security update I can on longer
stream or take phone calls without using the ConnectClip

After an update, many people find it necessary to perform the Wipe Cache Partition procedure on their Samsung Android phone, watch and tablet. It seems to clear out any bugs and glitches that occur after an update.

Power off the phone.

Press and Hold the Power and Volume Up buttons simultaneously until the Samsung logo appears

Use the volume buttons to scroll and highlight Wipe Cache Partition

Execute using the Power Button

Wipe Cache? This cannot be undone. Scroll to select yes & execute with Power Button

Use the Volume Button to select Reboot System Now.

Execute with Power Button

It’s at least worth a try.