This just means that one will have to advocate for one’s self at Costco armed with the information
Oh, absolutely. Costco obviously employs unskilled staff, and all private clinic staff is great. No one needs to advocate for themselves at private clinics, hospitals, or universities…
You’re confusing effort with skill.
Again, I’ve never felt short-changed by Costco staff. That includes staff in 2 Chicago area, 2 Boston area, and 1 Connecticut area Costco.
You’re right - I don’t know if my (Costco) audi has adjusted my aids as well as they can be adjusted, but you don’t know if you’ve gotten the best out of your aids, either. Nor do you know if a more highly skilled - or luckier! - person could have gotten the same results faster than you did.
You are committing the fallacy of composition. Costco has 10s of 1000s of customers, after all. How many have you interviewed? How many of the claims have you analyzed?
I accept that some Costco customers do not get enough time with their service providers. A number of people have complained of that, and there are no grounds for disbelieving the complaints. But some customers clearly get all the time they need.