PHONAK APP's FRUSTRATING FAULTS

@IGZO said:

I use a hell of a lot of gear, and can tell you that most controls display current status, not the status one could switch to.

@IGZO I think you’re confusing control buttons and status indicators. The mute/unmute button, like the play button, is for control, not for indicating status.

Well then the button should always show the same thing, and another button should be for the opposite.
Otherwise the button is a toggle. And especially since it change with any touch of the Stream strength it is even more confusing.

OK, I am not looking to beat a dead horse.
I thank you all who tried darn hard to set me straight and to help me see the error of my understanding.
Perhaps at best I need to accept that this is how it is, and that we disagree on how it would make much more sense and be far more intuitive if the CONTROL button always represented the status. With all that our challenged brains need to focus on, we don’t need to be tasked with constantly mentally inverting the display to interpret status. Once we know that the icon displaying the status also functions as a switch to toggle that status, we would be far better than having to constantly remind ourselves that the light is red, because it is showing green!
But don’t worry, unless I am begged, I shall not protest any longer on this obvious design flaw.

@nsjmgm said:

It is annoying, as it does the same, unmute the mics, when adjusting streaming volume on the aids directly.

Unless you’ve had special programming by your HCP, changing the “volume” via the aids is actually changing the balance between ambient sound and the stream. Since you are changing that balance via buttons, having the mics muted makes no sense.

WH

Have you responded to the wrong post?

Lily! I just had to stop eating breakfast, to respond.
On the one hand, I am glad you are happy with your Audiens.
On the the other hand, perhaps it would be better if you were more self critical. Because I don’t believe those instruments can begin to provide the level of performance that most people need. They pretty much are mere amplifiers.

YES, I am critical of Phonak’s app. I have been emersed in technology, and have far more experience using “gear” than most persons. I have been wearing hearing ads for decades so have a lot of experience to be critical within this gear as well.

The MORE SOPHISTICATED the more EXPENSIVE, and the more expensive the MORE IS EXPECTED, and the more expected the MORE COMPLICATED, and the more complicated, the more design teams need to also be users to experience how the gear is used!

I believe that most hearing aid manufacturers, see the base of their users as somewhat older, much less critical and less savvy than gear manufacturers in other fields. I say this both because of my decades of experience interacting with those companies as a user, via my HCP, and because of my experience interacting with other users - other patients in the both hearing centers and those I meet.

PLEASE DO YOURSELF A FAVOR - try a better hearing aid, like the Philips 9050 from Costco. You may just decide that your ears and your mind deserve more than your current instruments can provide, and also you may want to prevent further problems due to the use of basic machines.

For sure the Philips too have some issues. But the issues that I have been complaining about - while fully justified in doing so - are not the prime criteria in evaluating investment.

IF critical persons like myself don’t complain, then who would, and how could any improvements be expected - EVER!

I have high end cameras. Most users of these big name models, have complaints because the more they know the more they recognize. An amateur using a cheap consumer camera is not going to know enough to complain intelligibly.

Forgive me - my breakfast is fast getting cold. But I care and thought it was important - for you that I clarify my complaints. Let me know how you find Philips compares with your current amplifiers?

@IGZO said:

PLEASE DO YOURSELF A FAVOR - try a better hearing aid

I may add, that programming whatever you get is probably the most important part, the Audi that does a great job to match you’re hearing losses is the one that will make you’re life great regardless of the hearing aid you wind up getting, you may have to try a few brands to get it right.

Agreed! I took a quick look at the Audien site. Not clear how programmable they might be. They are promoted as being a short road to hearing better. Which could be great. But I would need reference to how that is achieved, otherwise it sounds like “sales”.
And with the wide range of AuD and Hearing Dispenser Specialist’s expertise and services - finding a practitioner that lives up to all the technological as well as the patient’s potential is a tough ask! Not to be taken for granted when found, nor assumed often.