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I bought a Phonak remote for about $20 (USD) new, with battery protector in place and the CR2032 battery ready to go. I can use it discreetly to change program or volume. Small and convenient, no need to use my rocker switches when my hands are having a clumsy day.
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I too have problems in that I can either get phone calls to my aids, or get to the app, but not both without having to switch between Bluetooth connections.
The aids were fitted only last week. I have reported this to my audiologist, and here is the surprise. She took new Phonak aids from her stock, and paired with her iPhone with the latest op system, and lo, she could not get the phone to ring in her aids, unless she disconnected the Bluetooth link to the app. It is clearly a system problem, either with the aids, or IOS. I have told Phonak that if this cannot be solved, they will get my aids back for a refund.
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I think a different issue with my ‘getting used to’ i90-R aids, with my Android phone. Pairing done, but no sound on Gemini or Google Assistant. Everything else seems to work and produce sound - Alexa, Youtube, Apple Music, etc. But Google silence. Any ideas, please?
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Same. I’ve had to turn my phone off and reset it so many times to get only one of my aids to connect. Yes, curiously it is only the right aid that sometimes won’t connect and I have to reset the phone in order to get it to connect again. BTW I have gone through all the other things before resorting to rebooting. I have my final (third) appointment next week so I hope my audiologist can help resolve this among other tech issues. Glad to hear I’m not the only one 
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Welcome to the forum, from another relative newbie!
I wonder which of your hearing aids is set to be the “Bluetooth dominant” side? Perhaps resetting it (by your audiologist) could resolve your particular problem.
I suppose your resetting has included un-pairing and re-pairing both hearing aids at once to your phone via Bluetooth and the myPhonak app?
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I have an appointment next week. I’ll ask about the Bluetooth dominancy. I didn’t know abot that. Thank you for the information.
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The master aid used to be selectable in the Phonak app.
Have you tried unpairing and forgetting the aids. Then remove the Phonak app from your phone.
Then boot your phone.
Then reload the Phonak app and proceed to pair both aids at the same time.
The order in important.
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@Raudrive: Your suggested sequence is what I had to do, and without my anti-virus app running during the fresh installation of the myPhonak app.
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I have been through the same scenario, quite unable to switch between the app, to use ‘Loop’ then take a phone call, then go back to the app to chat to the wife, without having to reconnect every time. Guru says it is a Phonak/IOS issue that is unlikely to get resolved quickly. As my new aids were on a ‘100days return’ basis, they have been returned and I am awaiting new Signias.
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