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EC certificate Phonak. SOLVED

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Hello.
I’m from Spain and I purchased a Phonak product in the US. Customs is holding it. They’re asking me to send them:
EC Certificate/Notified Body: No. 38657, issued by GMED (0459)

There are several certificates on the Phonak website, but the one they’re requesting isn’t there. I’ve contacted Sonova AG three times, but they haven’t responded or solved the problem.

I’ve also contacted GMED, but they can’t provide it. They tell me to ask the manufacturer or
However, you will be able to find all existing certificates on the EUDAMED platform. But I haven’t been able to find it there.

If anyone has purchased a product in the US and obtained the necessary EC certificate, or knows where or how to obtain it, please contact me. Thank you.

9 people in this conversation6 min readJump to latest

Wow really, that’s just so stupid, it’s probably easier to have the parcel redirected to a family member or friend in another country and then get them to send to you as a gift or something.

In reply to @tenkan

Thanks for your response Tenkan. It’s certainly stupid, but here at Madrid customs, they’re really demanding. The bad thing is that they won’t return the product to the US because they destroy it. But if I can get it returned, I’ll contact you and we’ll talk as friends because I haven’t family member in another country.
Don’t products from the US go through customs in your country?
Greetings from Spain

In reply to @Hooby

Thanks Hooby but this is the EU Declaration of Conformity they also ask me for that document, but we can find it on the www.phonak.com certificates page, but what is missing is the CE certificate, which is what I am missing and which appears registered within the EU Declaration of Conformity with the number 38657. Thank you for your trouble.

Hello , the correct Phonak is P90 - 13T I have already corrected the post
and I bought it on eBay
The file you uploaded is the “certificate of conformity” which I have already sent. What I am missing is the CE certificate like the one I uploaded previously, which cannot be found at Certificates | Phonak.

In reply to @tenkan

@tenkan said:

Yes they most definitely do, but I learnt the hard way many years ago not to specify exactly what’s in the box, so I put ear buds or headphones, never HAs, we pay GST taxes tho!

Probably this was my mistake, because I described the parcel from UK VERY accurately near the end of February :melting_face: However, I managed to change VAT from 23 to 8%.

In reply to @menglxs

Hello Menglxs.

These files you attached ARE CE certified. I think they could be the ones you’re requesting, which I haven’t found anywhere. I’m going to send them to see what they tell me and see if they’ll release the product once and for all. They’ve been requesting documentation since November 2024.
Thank you very much.

In reply to @tenkan

Here, it doesn’t matter what you put on it; they open the package and check what’s inside, and if you try to deceive them or don’t declare the exact product, they return it or destroy it outright. Here, you pay 21% VAT, customs fees, courier service, weekly shopping, and the lady’s hairdresser. In this case, the fees are outrageous; they charge you for things that make no sense.

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