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Hearing by Telephone Landline

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Hello All,
Really a question for UK citizens. I have a 92 year old relative. She has had deteriorating hearing for many years. !00% deaf in one ear, severe /profound in other. Has Phonak Naida P70 UP supplied by NHS for the ‘good’ ear last week, but next to no assistance otherwise. Can just hear person to person but I would like to get her able to converse on her corded landline telephone.
She is not Tech savvy, no smartphone or internet, just the landline. has anyone had experience with ‘T’ coil use.
I have supplied a landline with Inductive coil but NHS have not supplied her information on how to activate her aids, and their programming is not open to other audiologists. Unfortunately I am far away from her so cannot assist as I would like. NHS do not do Home calls so she is left to her own devices, also they seem to uninterested in her phone conversation problems and difficult to get information from. Cheers John

Hi John,

The is a separate program on the aids that may need to be added if it is not there (it should be already). So when your relative uses the telephone, it will either be the case that they press the up or down buttons on either of the aids (that change program) to cycle to the telecoil program or the aid will detect the induction loop and activate the telecoil program automatically.

I would advise that they make an appointment with the NHS audiology department who should be able to sort this out for them - if when changing program they cannot find the telecoil program or they maybe find the telecoil program and it doesn’t seem very loud. The latter problem will require the default volume to be increased by the audiologist if required.

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